- Works with operations and quality assurance to recognize and implement new-hire and ongoing training opportunities
- Assists in collaboration with other trainers and business units within the organization to ensure consistent and efficient training and operational processes
- Conducts training sessions and seminars in various training formats (i.e. classroom, webinars, virtual learning)
- Assist in coordinating and scheduling training sessions, events, and engagements including timely preparation and delivery of materials
- Keeps up with and applies the latest teaching techniques to a corporate training environment
- Writes training programs in training platform through LMS
- Maintains knowledge base, for ongoing reference and training
- Monitor and tracks employee training and certification
- Travels to satellite locations to train members as needed
- Supports operational coverage as needed
- Perform other training support as needed
- 2 + years Corporate Training experience in a Call Center required
- Bachelor's degree in Business, Human Resources, Management, Public Relations or equivalent relevant proven field experience
- Instructional design experience a plus
- Proficient in Microsoft Word Suite with emphasis on PowerPoint and e-Learning software for the purpose of producing training materials and presentations
- Must have good problem solving and decision making skills along with the ability to exercise sound judgment
- Must have exceptional verbal and written communication skills
- Must have strong critical thinking and analytical skills
- Ability to work independently
- Experience or knowledge of Workers Compensation insurance industry a plus
- Must be willing to travel for at least 25% of his/her job, locally or nationally
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Training Specialist I - Cleveland, United States - AmTrust Financial
Description
Training Specialist I
Job Locations
US-OH-Cleveland | US-GA-Alpharetta
Requisition ID
Category
Operations
Position Type
Regular Full-Time
Overview
AmTrust North America is seeking a Call Center Training Specialist who is responsible in assisting with the development and delivery of new hire and on-going training for all call center personnel. This individual, under the supervision of the Training Manager, will collaborate with quality assurance, operations, and various business units within the organization to provide up-to-date training documentation and delivery to the call center team to ensure accuracy, efficiency, and quality customer service. This position will assist in communication of processes, knowledge, behavior, and service excellence through training, coaching, and quality analysis.
Responsibilities
- Assist in the development, maintaining, and presenting of training programs and courses for call center personnel
Qualifications
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future
Connect With Us
Not ready to apply? Connect with us for general consideration.
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