- Manage and monitor-day-today operations, maintenance, reliability, testing, rollout, upgrades, support, and general administration for client data center, communications, fiber, data network, servers, desktop services, operating systems, hardware, and software.
- Develop and manage the business continuity and disaster recovery plan.
- Develop and manage Sever, Horizon VMware and network communications infrastructure for the project.
- Develop and maintain applicable IT policies and procedures.
- Develop, perform, and manage proactive functions including evaluative testing and audits with variance analyses, corrective action recommendations, and recommendations for future capability and capacity planning.
- Develop and monitor compliance with Service Level Agreement & Key Performance Indicators (SLA&KPIs) by analyzing needs of users/departments by prioritizing modifications to core system applications while developing and implementing documented requirements for problem resolution.
- Perform and manage complex problem identification and resolution.
- Oversee Datacenter infrastructure, including servers, storage, network routers/switches, firewalls, VMWare Horizon etc.
- Analysis of data and trends in existing systems for the proactive management of compute & storage architecture, capacity, and response times.
- Assign and coordinate service management, engineering, and operational resources to enable managed services and transformation delivery.
- Collaborating with Client's executives, business partners, stakeholders, and project teams; by successfully bridging the communication gap among business and technology groups.
- Maximize productivity, ensuring technical solutions to meet Client's business requirements.
- Identify cost effective solutions for technical deliverables.
- Disaster Recovery (DR) planning, coordination, and execution on regular intervals.
- Incorporate steering committee governance, policy standards implementation, and communication plan.
- Provide detailed program performance reviews, areas of development and recommendations to leadership.
- Identifies new business opportunities in the account and portfolios.
- Create solutions as per demand, assembles, and appoints response team, assigns tasks and activities to the proposal development team.
- Cost optimization and increase operational efficiency through comprehensive solutions.
- Identify scope for any automation opportunities to reduce manual efforts and ensuring error free delivery.
- To advise Client on architecture recommendations, processes, best practices, and strategic goals by involving the relevant groups.
- Evaluates new technologies, methodologies, and support trends to ensure Client infrastructure meets current and future needs.
- To act as an escalation, point from technical delivery.
- Carrying out monthly service reviews and change reviews in accordance with the agreed governance structure.
- Governing overall security patch compliance across all the platforms and meeting the audit compliance.
- In the event of service issues, work closely with operational managers and suppliers to minimize business impact and provide information to resolving teams.
- Define service improvements and assist in delivery of changes to services and infrastructure.
- Automation - Hands on experience in PowerShell. Should be able to identify opportunity for automation and write script for day to day operational task.
- Bachelor's degree in computer science, Information Technology, Telecommunications or similar.
- 7-10 years of relevant work experience of similar nature.
- Disaster Recovery, Backup, and Business Continuity procedures.
- Service Level Agreement Management.
- Colocation Center Management.
- Security Protocols and Standards.
- Audit Standards.
- Database Management.
- Asset Management (Hardware & Software lifecycle, Load Usage reporting, Data Center efficiency)
- Tech support systems; Ticketing systems, service orders, and work orders
- Experience in IT administration such as project management, development of IT policies, continuous process improvement, system administration, backup/patch management, disaster recovery, and capacity planning.
- Experience in personnel and team management including relationship building, conflict resolution, establishing goals, and performing evaluations.
- Experience managing departmental functions such as vendor negotiation, forecasting, and strategic planning.
- Strong understanding of ITIL frameworks and best practices.
- Experience working with service desk tools and ITSM software.
- Familiarity with cloud computing technologies preferred.
- Proficiency in common applications of the Office 365 Suite.
- Strong knowledge of desktop support, Windows Server, VMWare, technical support, firewall management
- Familiarity with ServiceNow, Cisco routers, vSphere, AWS.
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Technology Manager - Dallas, United States - K-Tek Resourcing LLC
Description
Job Description:
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