- Assign and coordinate service management, engineering, and operational resources to enable managed services and transformation delivery.
- Build and maintain project plans covering project resources, capital expenditures, and procurement using the Solution Lifecycle (SLC) methodology.
- Monitor and control the execution of project activities and report status to key stakeholders.
- Provide ongoing PMO support to the operations & sales teams for opportunity assessment & risk prediction.
- Incorporate steering committee governance, policy standards implementation, and communication plan.
- Establish account level project management processes, procedures, and documentation in accordance with Customer' s policies & standards.
- Provide detailed program performance reviews and areas of development, recommendations to Customer's leadership.
- Follows approved software development life cycle during application UAT & deployment.
- Collect, Track & report.
- Requirements Analysis- Analyzes project requirements from specifications, maps test cases to requirements and designs test coverage plan.
- Test Case Management -document and maintain functional test cases and other test artifacts like test data, data validation, and automated scripts to validate all project requirements are fulfilled by working with Application Dev team.
- Test Plan Management- facilitating test plan/case reviews with cross-functional team members. Oversee the successful execution of User Acceptance Test plans with project team.
- Software Testing- Assess the results from Dev team on the manual and automated test cases and document test results.
- Issue Management- Identifies any potential quality issues per defined process and escalates high priority quality issues immediately to project team and management.
- Defect Management- Ensure Dev team Isolates, replicates, documents, and reports root cause defects and verifies defect fixes.
- Environment Management- As project progress milestone ensure team creates and maintains virtual machines for the customers whose programs are being tested. Success criteria measured with well documented analysis on synchronized environments.
- UAT & Deployment - Software Installation & Configuration- capture the findings on software installation in test environments, configurations, and ensures that the application performs correctly. Schedule Production release document milestone completion.
- Ensure project deliverables as per priorities defined are delivered to the quality and schedule committed to customer.
- Document test strategy and approach
- Translate functional requirements into a process maps and relevant test cases to validate each component of a design.
- Define comprehensive scenarios and variations in data to adequately perform testing.
- Develop and evaluate procedures and controls to identify gaps between user requirements along with technical team members.
- Interact with Subject Matter Experts (SMEs) to identify and refine test requirements.
- Prepare, facilitate, document, and participate in User Acceptance Testing
- Analyze, develop, and propose enhancements to current business processes, reports, and applications to optimize system effectiveness.
- Develop, design, build, deploy, and manage new and existing meaningful data metrics that drive visibility, accountability, and action across the organization.
- Responsible for the transformation of metrics and reporting requirements.
- Partner with Technology teams/ SMEs to plan and manage key reporting activities including, but not limited to, backlog review, sprint planning, and user acceptance testing.
- Identify options and alternatives and advise on metrics design, evolution/expansion and troubleshoot potential risks and issues with metrics owners.
- Design, develop, implement, and monitor Data Governance reporting-related risks and controls.
- Work with IT managers to assist in publishing any dashboards or reports on operational metrics, IT projects overview and monthly status.
- Manage the end-to-end delivery of IT Operations and services, ensuring they meet customer requirements and service level agreements.
- Act as an escalation point to address any operations issues and processes.
- Review the process and ensuring compliance to the policies and guidelines.
- Monitor availability and capacity management and provide recommendations for approval.
- Resolve integration issues between the various processes.
- Develop and maintain strong client relationships, addressing their needs and expectations.
- Lead weekly/monthly Service reviews, including Customer planning or trouble resolution sessions.
- Contribute and attend Quarterly Business Reviews (QBR).
- Customer experience management, including measuring performance against attributes of the Service to help identify areas for improvement against underperformance.
- Proactively processing any missed service levels – including providing Customer any Service Credits.
- Educating End Users on how to use the Services and the associated benefits.
- In addition to the above it will be the SDMs responsibility to document and enforce all operational processes as outlined in the signed contract.
- Minimum of 8-10 years of experience of .
- Bachelor's degree in engineering or computer science.
- Ability to inspire and motivate a team, while managing and influencing them towards achieving project goals.
- Excellent written and verbal communication skills for interacting with team members, stakeholders, and clients. Skilled in negotiating with team members, stakeholders, and suppliers.
- Proficient in organizing tasks, managing time, and keeping track of multiple elements of a project simultaneously.
- Ability to quickly identify problems and implement effective solutions.
- Capable of adjusting to changing conditions and managing unforeseen challenges.
- Proficient in the use of and ability to rapidly pick up new technical skills.
- Demonstrate initiative in self-directed learning, particularly in project/product management delivery tools such as MS Project, Azure DevOps, JIRA, Microsoft Office applications and ServiceNow SPM.
- Strong experience in managing Agile projects and methodologies like Kanban, SCRUM etc. Some preferred certifications would be: PMP, CSM, ITIL, SAFe etc.
- Understanding of Software Development Life Cycle (SDLC)
- Demonstrate adoption of and on-going learning of tools, processes, and project management skills.
- Proficiency in Microsoft Excel for data analysis and reporting. PowerBI is added advantage.
- Proficiency in Microsoft Visio or equivalent tool for process mapping and workflow design.
- Experience working in a managed service company.
- Lean Six Sigma (or Green Belt) years of related process experience.
- Project Management (PMP or Agile Scrum Master)- Mandatory
- Microsoft Office Suite – PowerPoint, Excel, Visio. Etc. - Mandatory
- Lean Six Sigma, ITIL – Mandatory
- ServiceNow – Understanding complete platform (ITOM, ITSM, SPM) - Mandatory
- SDLC – Knowledgeable
- Service Operations – ITSO , Transitions – Knowledgeable
-
Delivery Manager
4 days ago
InfoVision Inc. Dallas, United StatesTitle: Delivery Manager · Location: Dallas, TX · Skills & Responsibilities: · Strong Delivery Head / Manager with strong Data & AI/ML Lead exp guy who can work with both our teams and connect with client leadership and move our agenda to grow in Telecom and establish our footpr ...
-
Delivery Manager
3 weeks ago
o9 Solutions, Inc. Dallas, United StatesDelivery Manager for our Retail Vertical - Hybrid Dallas/Remote USA · Be part of something revolutionary · We have a vision. Our Digital Brain, o9's AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operat ...
-
Delivery Manager
5 days ago
Integratz LLC Dallas, United StatesJob Description · Job Description Salary: · Summary · We're looking for an exceptional candidate to join our Team as a Delivery Manager. In this role, you will define, execute, and champion Integratz's Agile and Lean methodologies. Your expertise in working with clients, cross- ...
-
Delivery Manager
1 week ago
Dr. Delphinium Designs + Events Dallas, United StatesJob Description · Job Description Description: · Delivery Manager will be responsible for managing and providing direction to a team of high · performing delivery drivers. They will help shape and identify opportunities to drive change that enables the strategic goals of the com ...
-
Delivery Manager
2 weeks ago
DrDelphinium Designs + Events Dallas, United StatesJob Type · Full-time · Description · Delivery Manager will be responsible for managing and providing direction to a team of high · performing delivery drivers. They will help shape and identify opportunities to drive change that enables the strategic goals of the company. The ...
-
Delivery Manager
1 week ago
Integratz Dallas, United StatesJob Description · Job DescriptionSalary: · Summary · We're looking for an exceptional candidate to join our Team as a Delivery Manager. In this role, you will define, execute, and champion Integratz's Agile and Lean methodologies. Your expertise in working with clients, cross-fu ...
-
Delivery Manager
2 weeks ago
Compass Datacenters Dallas, United StatesCome join our Rocket Ship and be part of Compass Datacenter's mission to make lives better by providing the world's technology leaders with a secure place to plug-in wherever they grow. We provide custom, move-in ready data centers from edge deployments to core facilities serving ...
-
Delivery Manager
2 weeks ago
Dr. Delphinium Designs + Events Dallas, United StatesJob Description · Job DescriptionDescription:Delivery Manager will be responsible for managing and providing direction to a team of high · performing delivery drivers. They will help shape and identify opportunities to drive change that enables the strategic goals of the company ...
-
Delivery Manager
2 weeks ago
Dr Delphinium Designs & Events Dallas, United StatesDelivery Manager will be responsible for managing and providing direction to a team of high performing delivery drivers. They will help shape and identify opportunities to drive change that enables the strategic goals of the company. The person will Manager, Delivery, Delivery Dr ...
-
Delivery Manager
1 week ago
Alcority Dallas, United StatesAlcority is a global provider of cloud-enabled shared business services that creates long-term value for a privately held portfolio of customers. The services and solutions that we offer enable our ambitious customers to "amplify their competitive advantage" by focusing on doing ...
-
Service Delivery Manager
4 days ago
HCLTech Dallas, United StatesHCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $11.42 billion and has 176,000 employees operating out of 50 countrie ...
-
Service Delivery Manager
4 days ago
Iron Mountain Dallas, United States***Managerial experience in a Digital Operations environment is REQUIRED*** · (this is not a warehouse or production manager role) · Responsible for leading and managing all aspects of the operations. Responsible for overall Positive Employee Experience, Customer Satisfaction an ...
-
Salesforce Project Delivery Manager
1 week ago
Prodapt Dallas, United StatesWe are actively seeking a dynamic and experienced Senior Salesforce Delivery Manager with a focus on Vlocity engagements to lead our team in delivering cutting-edge solutions. This role requires a seasoned professional with a proven track record in Salesforce project management. ...
-
Technical Delivery Manager
1 week ago
InfoStretch Dallas, United StatesJob Title Category Openings Location LOCATION LOCATION LOCATION LOCATION LOCATION **Position : Technical Delivery Manager ( Job Code - IS-TXF ** · **Location : Dallas, TX, USA** · **Company Description:** · Infostretch is a pure-play digital engineering services firm focused o ...
-
Delivery Manager- Data Centres
1 week ago
DataX Connect Dallas, United StatesDelivery Manager · Are you an experienced data centre Project Manager looking for a role working for an owner operator? Do you want to join a culture first business working with hyperscale clients? · The Company · DataX Connect have partnered with a leading and innovative data ce ...
-
Client Delivery Manager
1 week ago
Cyber Defense Labs Dallas, United States**Client Delivery Manager** · **Location** · **Dallas, TX** · **Type** · **Full Time** · **Share this posting** · Cyber Defense Labs is a full life-cycle information security service provider helping companies manage, detect, and respond to todays cyber risks. We provide tr ...
-
Manager, Client Delivery
1 week ago
News Corporation Ltd Dallas, United States**Manager, Client Delivery** · Barcelona, ESP Job Description: · About the Team: · The Professional Information Business at Dow Jones plays a critical role in the delivery of key B2B products in order to be the power behind global businesses. We are a truly global business wit ...
-
Managing Delivery Architect
3 weeks ago
Capgemini Dallas, United StatesJob description: · The SAP BTP Architect is responsible for leading the design, implementation and ongoing management of sophisticated SAP solutions based on the SAP Business Technology Platform's Integration Suite (aka CPI). They work closely with partners across the organizatio ...
-
Technical Delivery Manager
5 days ago
Wells Fargo Dallas, United StatesThe Compute & IaaS Data Center Technical Delivery Manager will be accountable for leading exits from legacy sites and platforms to the new data center portfolio. This role will lead a matrix team of technical delivery experts to identify, plan, and execute exits to IaaS by collab ...
-
Manager, Client Delivery
1 week ago
VisiQuate Inc Dallas, United States**Manager, Client Delivery (Implementation); (Dallas or Harrisburg)** · Client Delivery Harrisburg, Pennsylvania Minimum Experience **Mid-level** VisiQuate Position Description: · Title: Manager, Client Delivery (Implementation) · Reports to: · VP, Client Delivery · Location ...
Information Technology Service Delivery Manager - Dallas, United States - Microland Limited
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Microland is a Digital Accelerator. It provides enterprises the means to adopt and consume NextGen technologies in their quest for digital transformation. Incorporated in 1989 Microland has its offices and delivery centers in North America, Europe, Asia, Australia, Middle East.
Microland Recognized as a Leader for the 4th consecutive Year in the 2023 ➤ Gartner Magic QuadrantTM for Managed Network Services
Microland's delivery of digital and "Making Digital Happen" allows technology to do more and intrude less. We make it easier for enterprises to adopt nextGen Digital infrastructure. We enable this using our expertise in Cloud and Data Centers, Networks, Digital Workplace, Cybersecurity and Industrial IoT - ensuring the embrace of brilliance is predictable, reliable, and stable
Microland team has a remarkable track record of personalized client management and of maintaining strategic partnerships with technology leaders such as AWS, Google, Microsoft, Nutanix and VMware that allow us to craft high-performance digital businesses for customers.
Visit for more details.
★ Project Manager | Service Delivery Manage
Project Manager to be based out of Dallas, TX (ready to relocate to Plano/Dallas)
Hybrid Role: – 2 days' work from client premises.
Hours of support: Monday to Friday from 8 AM to 5:00 PM CST
Job Description:
The project manager is responsible for scoping, planning, and delivering this project within the agree timeline in collaboration with various entities/stakeholders. Deadlines, resource allocation and monitoring project progress for Steering committee members would be key deliverable.
Secondary skillset - The Service Delivery Manager's responsibility will include:
Education and Experience:
Key search Criteria for Hiring:
(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation