-
Service Technician
3 weeks ago
Goudy Pools, Inc. Anne Arundel County, MD, United States**What you'll spend your day doing**: · As a Service Technician, you will focus on learning the skills needed to provide a consistent and world class service knowledge for our recurring service clients. You will specifically develop your knowledge of: · - Water Chemistry and LSI ...
-
Customer Service Technician
2 weeks ago
Infomatics Annapolis, United StatesJob Overview: · We are seeking a Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires strong communication skills, problem-solvin ...
-
Generator Service Technician
1 week ago
Weisman Electric Company Annapolis, United States**Generator Service Technician** · Weisman Electric Co. is seeking a Generator Service Technician with a minimum of 2 years' experience. · - **Job Duties Include...**_ · - Troubleshooting and making repairs to home standby generator systems. Knowledge of Generac and Briggs and St ...
-
Is Customer Service Technician
2 weeks ago
Luminis Health Annapolis, United States**Luminis Health Shared Services** · **Title: IS Customer Service Technician** · **Department: IS Support Center** · **Reports To: Junior Manager - Enterprise Technology Call Center Operations ** · **Cost Center/Job Code: ** · **FLSA Status: Non-exempt** · **Position Objective**: ...
-
Service Technician
3 weeks ago
Big O Tires - Mesa / Queen Creek / Phoenix Queen Creek, United StatesAt Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, profit sharing bonuses, paid time off, a family oriented work environment, and all you need to be successf ...
-
Service Technician
1 week ago
Techmatrix inc Harmans, United States**Job Title**: Tech Services Technician · **Location**: Harmans Rd. Harmans Harmans MD 21077 United States · **Duration**: 03 MONTH. · **The Role** · - Follow all Standard Operating Procedures and adhere to cGMP and GDP. · - Ensure gowning areas into and within Manufacturing area ...
-
Service Technician
2 weeks ago
Strat Security Systems Baltimore, United StatesElectronic Security Alarm Technician Position - Baltimore, Maryland · **Immediate positions open for Service Technicians and Install Technicians.** · **Competitive Salary Range - based on experience.** · **Duties**: · - Service or Install electronic security, fire, access control ...
-
Service Technician
3 weeks ago
Humphrey Management Silver Spring, United StatesHumphrey Management is a residential property management firm dedicated to providing the leadership our communities need to thrive and grow. We manage over 5,000 conventional and affordable apartment homes throughout the Mid-Atlantic region, providing rental communities families, ...
-
Service Technician
2 weeks ago
Wood Partners Washington, United StatesWood Partners has an immediate opening for a highly experienced Service Technician. We are a national leader in the development, construction, and management of apartment communities across the United States. Our property management company is consistently recognized for its indu ...
-
Service Technician
2 weeks ago
Impact Home Services LLC Spring, United States**Garage Door Technician** · At Impact Home Services, our business is centered on service and we're passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop. This position requires a high level of initiative and frequently exerci ...
-
Service Technician
3 weeks ago
SOME, Inc. Washington, United States**SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of ind ...
-
Pool Service Technician
1 week ago
Sharp Blue Pools Queen Creek, United States**About us** · Sharp Blue Pools is a small business. We are engaging, fast-paced and our goal is to provide the best pool service to our Arizona customers.. · Our work environment includes: · - Company perks · - Growth opportunities · Our company is looking for a Pool Technician ...
-
Pool Service Technician
3 weeks ago
Blue Lagoon Pool Management Queen Creek, United StatesJob Summary: · We are seeking a skilled and experienced Pool Technician to join our team. As a Pool Technician, you will be responsible for the maintenance, repair, and cleaning of pools and associated equipment. This is a hands-on role that requires mechanical knowledge and the ...
-
Service technician
3 days ago
Nexus Technologies Crofton, United StatesHere's what you can expect from this job at ***** · - Direct placement in a reputable company in the region · - Attractive and performance-based monthly salary, as well as a 13th month salary · - Free on-site employee parking · - Option for home office · - 30 days of vacation · - ...
-
Service Technician
2 weeks ago
Wood Partners Ellicott City, United StatesWood Residential has an immediate opening for a highly experienced Maintenance Specialist in the Baltimore area. We are an award-winning, full-service, multifamily property manager and an affiliate company of Wood Partners, a group of limited liability companies. Wood Partners is ...
-
Service technician
3 days ago
Radiant Enterprises Marlboro, United StatesService Technician (m/f/d) from the industry. For the industry. Our mission is based on our extensive experience in the European job market. That is why renowned and future-oriented industrial companies have been relying on the solutions of the expertum Group for over 35 years at ...
-
Service Technician
3 weeks ago
Cascade Ventures Grasonville, United StatesAre you ready for a new challenge? Our client is a global leader in developing innovative solutions for the future of bus and rail transportation. They are currently seeking a Service Technician (m/f/d) at their location in Kassel Waldau. Your responsibilities will include: * Eff ...
-
Service technician
3 days ago
Titan Ventures Coral Hills, United StatesYour tasks · Technology is your world and identifying malfunctions and errors, as well as performing repairs, are exciting tasks for you? Then you are in the right place at BINDER as a service technician. · You carry out all BINDER service activities on site at customers: error a ...
-
Service technician
3 days ago
Nexus Technologies Griffith, United StatesAbout us The owner-managed company KARL DEUTSCH has been in existence for 75 years and owes its success in large part to its dedicated employees. Their boundless commitment has played a crucial role in our continuous development as a company. We highly value the satisfaction of o ...
-
Service technician
3 days ago
SilverWave Inc Adelphi, United StatesYour dream job is here · For our client, a renowned company in the field of security technology, we are currently looking for a Service Technician (m/f/d) for the greater Berlin area for direct placement. · What our ***** offers · - A long-term job opportunity · - Exciting and in ...
Customer Service Technician - Annapolis, United States - Trispoke managed services
Description
Job DescriptionJob Description
Summary:
This position is for a Senior Customer Service Technician who is under general supervision.
Responsible for answering basic customer inquiries on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
May assist in orienting, training, and assigning the work of technical/business support employees.Job Responsibilities:
Handle incoming calls and ascertain if the call is of a customer service or technical nature.
Open call and trouble tickets in our ticketing system database for all incoming inquiries.
Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
Track open trouble tickets to resolution.
Interface with Operations Center personnel customers technicians and management.
Troubleshoot/configure
airport devices used for the management of air passenger baggage.
Provide excellent customer service and support for all customer contacts
The successful candidate must:
Demonstrate strong customer service and communications skills both written and verbal good computer skills good problem-solving skills good multi-tasking skills and ability to work independently.
Demonstrate excellent customer service skills, outstanding phone skills, good typing skills.
Demonstrate a basic knowledge of MS Windows and Office applications.
Demonstrate strong analytical and effective problem-solving skills.
Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.
Basic Qualifications:
HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
One or more years of customer service experience, required.
Preferred Qualification:
Comptia A+ Certification
Excellent customer service skills, outstanding phone skills, good typing skills.
Basic knowledge of MS Windows and Office applications.
Ability to work in a 24/7 Operational Environment.
Basic knowledge of digital communication and network environment.
Strong analytical and effective problem-solving skills.
Strong understanding of ITIL practices.
Experience with Remedy and/or ServiceNow platforms."
#hirring #urgenthirring #customerservice
#customerservicetechnician
#ITcustomerservice #helpdesk #servicenow #comptia+ #oniste #Annapolisjobs #usjobs #marylandjobs
#J-18808-Ljbffr