- Provides advanced client service and technical product support to our internal and external partners Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client
- Works independently to handle increasingly more complex issues and calls while maintaining an advanced understanding of the business unit department goals and objectives
- Works with the client COBRA participants and other business units to resolve escalated client issues
- Develops and maintains comprehensive knowledge of new and existing client account set ups their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues
- Takes inbound calls from H&B Clients as well as COBRA participants
- Makes outbound resolution calls to clients and participants as necessary
- 2 years customer service/insurance related experience or the equivalent combination of education and experience is required
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Call Center Representative
5 days ago
SPECTRUM Rochester, United StatesJob Description · At a Glance · Full-time entry-level to mid-level customer service billing issues. · Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to u ...
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Call Center Representative
2 weeks ago
Luxury Bath Technologies Rochester, United StatesGot2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance ...
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Charter Spectrum Rochester, United StatesJob Summary · At a Glance · Full-time entry-level to mid-level customer service billing issues. · Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncove ...
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Call Center Representative
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Inclusively Rochester, United StatesInclusively is partnering with a leading broadband connectivity company and cable operator to hire a Call Center Representative. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** · ABOUT INCLUSIVELY: · Inclusively is a digital t ...
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Cellular Sales Rochester, United StatesCall Center Representative · Customer Service | Business Development · Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more th ...
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4 days ago
Spectrum Rochester, United StatesJob Summary · At a Glance · Full-time entry-level to mid-level customer service billing issues. · Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to unc ...
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Call Center Representative
6 days ago
Cellular Sales Rochester, United StatesCellular Sales: · Call Center Representative · Customer Service | Business Development · Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after ...
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Call Center Representative
6 days ago
Spectrum Rochester, United StatesJob Summary · At a Glance · Full-time entry-level to mid-level customer service billing issues. · Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to unc ...
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Call Center Representative
1 week ago
Luxury Bath Technologies Rochester, United StatesJob Description · Job DescriptionGot2BeBaths is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing at ...
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Call Center Representative
6 days ago
Cellular Sales Rochester, United StatesJob Description · Job DescriptionOverview · Call Center Representative · Customer Service | Business Development · Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience ...
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Regional Support Center Representative
5 days ago
SPECTRUM Rochester, United StatesJob Description · If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectr ...
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Regional Support Center Representative
5 days ago
Charter Spectrum Rochester, United StatesIf you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectrum, we keep more t ...
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Regional Support Center Representative
5 days ago
Spectrum Rochester, United StatesIf you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectrum, we keep more ...
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Pharmacy Support Center Representative
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Wegmans Rochester, United States_This position is based in Rochester, NY. On-site training will be required for up to 6 weeks at our corporate offices. Upon completion of training, this position is work from home._ · The job of the Pharmacy Support Center Representative is to provide support by acting as a liai ...
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Call Center Representative II
2 weeks ago
The University of Rochester Rochester, United StatesProvides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Call Center, Representative, T ...
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Representative-Customer Relations Center
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AVANGRID , Inc. Rochester, United StatesJob Info. POSITION -: Representative Customer Relations Center. NUMBER OF OPEN POSITIONS: 15 LOCATION: RGE-NY Rochester. Job Responsibility 1. Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pert Relations, Representative, Cust ...
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Call Center Representative II
3 weeks ago
The University of Rochester Rochester, United StatesProvides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Technical Support, Representat ...
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Bilingual Call Center Representative
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Planned Parenthood of Central & Western New York Rochester, United StatesJob Type · Full-time · Description · Bilingual Call Center Representative (Spanish/English) Rochester, NY · Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without ...
Call Center Representative - Rochester, United States - Nesco Resource, LLC
Description
Nesco Resource is seeking an experienced Call Center Representative to assist our client's Rochester locationPay Rate: $17/hr
Contract length: 3+ months
Location: Henrietta
Shift: Monday - Friday 8am-5pm
JOB DESCRIPTION:
Qualifications:
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.