- Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips
- Assign error case code accordingly based on the outcome of the investigation
- Consider approval for shipping errors that require processing exceptions
- Interact with John Deere dealers daily by phone (outbound calls) and email
- This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.
- Communicate with carriers and outside suppliers to obtain tracking information
- Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day
- Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update
- Support team metrics while working in a high-volume/high-pace environment
- Provide cross functional support to warehouse operations teams
- Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)
- Customer Service experience with strong negotiation, communication and listening skills
- Experience demonstrating ability to work with many contacts to get information and results in a timely manner
- High level of attention to detail and accuracy
- Experience working within a team environment
- Experience skillfully handling difficult customer interactions
- Experience demonstrating strong organizational and planning skills
- Enjoy working in a fast-paced environment
- Ability to work overtime as workload requires
- Self-motivated individual with a personal drive to achieve
- Experience solving complex problems and critical thinking
- Knowledge of parts distribution and/or carrier OS&D
- Experience with Distribution Network System (DNS)
- Knowledge of Deere's internal John Deere Parts On The Internet (JDPoint)
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Parts Support Services Representative - Milan, United States - Cerebral Staffing, LLC
Description
Join Cerebral Staffing, LLC on site at our client John Deere in Milan, IL as a Parts Support Services Representative
Location:
Milan, IL - Hybrid
Durationof Role: 1+ years
Pay:
$17.58 / hourly
Hours:
Monday - Friday 7-3:30 (some holidays and OT required)
Visa sponsorship is not available, now or in the near future, for this position.
DUTIES AND RESPONSIBILITIES:
REQUIRED:
PREFERRED:
Additional notes:
Hybrid once training is fully complete. Hybrid schedule will be at the discretion of the manager. Typically, will be 4 days in the office, 1 day remote.
