Senior Director of Behavioral Health - Pittsburgh, United States - Partners For Quality

Description

Overview:

POSITION: Senior Director of Behavioral Health

REPORTS TO: Executive Director, Milestone Centers

LOCATION: Pittsburgh, Pennsylvania

ABOUT MILESTONE CENTERS

Milestone Centers is a private, nonprofit, community-based human services agency supporting the needs of individuals with behavioral health challenges and intellectual and developmental disabilities in communities throughout Western Pennsylvania. Milestone is committed to providing comprehensive and compassionate behavioral health services to our community.

Initially founded as Allegheny East Mental Health & Mental Retardation Centers Inc., in 2007 the organization changed its name to Milestone Centers Inc. Milestone has approximately 300 employees supporting more than 2,500 individuals through 26 different service offerings. We marked our 50th year of service to Allegheny County in 2019.

Milestone Centers is a Certified Trauma-Informed Organization under the Andrus Center Sanctuary Institute Milestone obtained this distinction in 2016. The Sanctuary Model is a blueprint for clinical and organizational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community. A recognition that trauma is pervasive in the experience of human beings forms the basis for the Sanctuary Models focus not only on the people who seek treatment, but equally on the people and systems who provide that treatment.

VISION STATEMENT

People have the opportunity to experience and fully participate in all aspects of life.

MISSION

The agencys mission is to provide quality, life-enhancing services that promote wellness and the development of human potential.

GUIDING VALUES

Milestone Centers shall provide services and supports to assure people:

• Are treated with dignity, respect, and sensitivity to cultural diversity;
• Have opportunities to experience life-long learning;
• Have the best possible physical/mental health and assurances for personal safety and security, with an emphasis on minimizing out-of-home placement;
  Live, work and experience community environments that are personally satisfying;
• Have the opportunity to maintain and/or establish natural supports and reciprocal relationships;
• Have the opportunity to participate as active members of the community and to experience leadership roles;
• Have access to community resources and organizations that are dynamic, receptive, responsive, and continuously evolving;
• Make informed decisions affecting their lives from an array of choices; and
• Realize their hopes and dreams and achieve their personal outcomes.

ABOUT PARTNERS FOR QUALITY

Partners For Quality is a nonprofit agency providing overall leadership and administrative management to a family of subsidiary organizations. Partners For Quality services include fiscal, human resources, staff training, I.T., operations, fundraising and communications. By consolidating and managing these services, subsidiary organizations are empowered to focus on day-to-day priorities. Partners For Quality is recognized as an integral part of the service delivery system in Allegheny County, serving more than 7,000 people annually and employing more than 900 people across the organizations it supports. Partners For Quality has five subsidiary organizations: Allegheny Childrens Initiative, Citizen Care, Exceptional Adventures, Milestone Centers and the Partners For Quality Foundation.

As Partners For Quality and Milestone prepare for the future, the Senior Director of Behavioral Health will have the opportunity to lead the clinical and community-based service lines through a thoughtful strategic planning process that will further outline the vision for this vital organization as it moves forward.

Working with a dedicated and engaged leadership team as well as a highly motivated and committed Partners For Quality Executive staff, the Senior Director of Behavioral Health will be afforded the opportunity to chart an ambitious future for Milestones behavioral health programs that leverages its historical strengths and promotes its community-focused approach to serving individuals behavioral health challenges. Critical in this effort will be strengthening the organizations ability to collaborate both internally among staff and externally among key community and regional partners.

CANDIDATE PROFILE

The candidate we seek will be a proven and effective servant leader with a passion for the mission. We seek a leader who has been a catalyst in fulfilling an agency's vision, mission, and values. This entrepreneurial individual will bring leadership characterized by a visionary outlook, the ability to garner broad community support, sound clinical, business, and management acumen, the ability to increase the visibility of behavioral health services, and to carry forward major new projects and programs that enhance the continuum of behavioral health care Milestone offers.

We seek a charismatic and relational leader who is client focused, mission-driven, and dedicated to improving the quality of life for individuals with behavioral health challenges. Candidates for this position must have proven leadership qualities to bring vision, direction, a collaborative atmosphere and inspiration to the department and the organization as a whole. This candidate must have innovative strategies for providing a variety of person-centered supports and services.

The candidate must have strong organizational management skills along with the ability to lead project teams and to analyze, develop, implement, and lead organizational structure. Ability to analyze data and an understanding of Value-Based reimbursement is critical and an understanding of and experience navigating the complexities of behavioral health services, including Outpatient, Peer Support, Service Coordination, Community Residential Rehabilitation, Supportive Housing, Social Rehabilitation, and others. A proven ability to lead employees in multiple locations as an effective team of closely coordinated, highly professional staff members is a must. This leader will be one who listens intently, is empathetic, energetic and who empowers his/her staff.

They will be a leader who communicates the agency's mission with enthusiasm and compassion through their strong communication skills. Solid presentation, written and verbal messaging skills are required, along with proficient computer skills and the ability to use analytics/metrics to drive strategy and decision making.

POSITION SUMMARY

The Senior Director is responsible for the overall leadership and management of numerous behavioral health program offerings to ensure delivery of the highest quality services. As the Senior Director of Behavioral Health, you will play a pivotal role in leading and shaping the behavioral health department within our organization. Your responsibilities will encompass strategic planning, program development, staff management, and ensuring the delivery of high-quality behavioral health services. It is critical that the candidate operate from a client-driven perspective; embrace the challenge of maximizing the potential of the individuals that it serves; in close coordination with the Executive Director, directs, manages and evaluates the ongoing financial and operational priorities of behavioral health services; supervises the development and implementation of plans and programs by monitoring performance and evaluation tools and standards used to determine effectiveness; approves and prepares reports submitted to the state, county, federal and other regulatory agencies; and oversees staff, sets performance expectations and drives the positive culture of the organization.

SENIOR DIRECTOR QUALITIES

• Highly knowledgeable about, and responsive to, the day-to-day responsibilities and challenges of staff on the front lines.
• A leader that is present and available to staff.
• A partner to help provide resources.
• Strong leadership skills to better position Milestone as an agency.
• Someone with the experience to strengthen and grow behavioral health services.
• An advocate to lobby for more resources.
• Someone whos going to invest in staff and programs.

POSITION ESSENTIAL FUNCTIONS:

• Provides leadership to the agency behavioral health leadership team, and actively collaborates with staff to fulfill the Agencys mission.
• Demonstrates and reflects a commitment to the mission, vision, and values of Milestone Centers.
• Utilizes Sanctuary Models shared values, the Four Pillars, Seven Commitments and other tools to conduct daily tasks and maintains a strong understanding of trauma and its impact on individuals, organizations, and communities.
• Demonstrates Sanctuary values and commitment to Non-violence, Emotional Intelligence, Social Responsibility, Democracy, Open Communication, Social Learning and Growth and Change.
• Works with the Executive Director to fulfill the Agencys mission, and routinely reports on current conditions and operational status.
• Plans, formulates and executes new program and service development.
• Serves or delegates a liaison for community outreach, and local, state, and federal agencies.
• Maintains a positive working relationship with other agencies within the local and statewide provider network and maintains a strong presence in provider advocacy associations.
• Ensures compliance standards from local, state and federal regulations are fulfilled.
• Oversees all financial and budgetary planning and execution within the behavioral health continuum of care. In lieu of the Executive Director, responsible for signing contracts, agreements and necessary documents entered into on behalf of the Agency.
• Establishes and maintains contracts with associations and organizations which will benefit and promote the Agencys mission.

KEY RESPONSIBILITIES

1. Strategic Leadership:

• Develop and implement a comprehensive strategic vision for the behavioral health department aligned with the organization's mission and goals.
• Stay abreast of industry trends, best practices, and emerging issues to inform strategic decision-making.
• Provide guidance on the expansion and enhancement of behavioral health services to meet the evolving needs of the community.

1. Program Development and Evaluation:

• Oversee the planning, design, implementation, and evaluation of behavioral health programs and services to meet the diverse needs of our community.
• Collaborate with departmental leaders to ensure the integration of evidence-based practices and innovative approaches.
• Collaborate with interdisciplinary teams to enhance existing programs and identify opportunities for innovation.

1. Team Management and Development:

• Lead and inspire a multidisciplinary team of clinicians, counselors, and support staff.
• Provide strong leadership to a multidisciplinary team, fostering a culture of collaboration, professional growth, and excellence in client care through effective supervision and mentorship.
• Conduct regular performance assessments and professional development planning for departmental staff.

1. Quality Assurance:

• Establish and monitor quality assurance measures to ensure the highest standards of care and compliance with regulatory requirements.
• Implement data-driven approaches to track and improve outcomes, utilizing feedback for continuous quality improvement.

1. Community Engagement:

• Cultivate and maintain strong relationships and strategic partnerships with community payors, partners, stakeholders, and relevant organizations.
• Represent the organization in community forums, advocating for behavioral health awareness, resources and policies.

PERFORMANCE EXPECTATIONS

• Customer Service--Treats consumers/clients/associates with respect and dignity; demonstrates Milestones mission and values; possesses knowledge of Milestones services and programs; maintains a positive attitude in the workplace; upholds Sanctuary Commitment to Growth and Change by creating hope for our clients and ourselves.
• Day-to-Day Operations--Meets deadlines; submits paperwork timely; adapts to unexpected events and circumstances; complies with Agency confidentiality policies; complies with HIPAA-protected health information policies; demonstrates a commitment to excellence through quality improvements; upholds Sanctuary Commitments to Emotional Intelligence and Social Learning by managing feelings without hurting oneself or others and by respecting and sharing the ideas of the team.
• Communications & Relations with Others--Provides meaningful oral and written communications in a respectful manner; relates to others with respect; demonstrates compassion and sensitivity; fosters cooperation and contributes to a climate of trust in the workplace; maintains professional interactions with coworkers; upholds Sanctuary Commitments to Open Communications and Democracy by saying what one means without being disrespectful and by realizing all of us together are smarter than one of us alone.
• Personal Management--Fosters an environment that puts people first; maintains composure in stressful situations; manages time and maximizes own productivity; conducts work activities in a fiscally responsible manner; upholds Sanctuary Commitments to Non-Violence and Social Responsibility by being safe physically, emotionally and socially with others and doing the right thing, and by sharing responsibility for doing good work following rules and being accountable for our behaviors and decisions.
• Managing the Performance of Others--Values diversity, equity and inclusion; exhibits respect and dignity when working with employees; provides timely and regular performance feedback; engages in the Sanctuary supervisor process; establishes and communicates performance expectations; works with employees to build on strengths and remedy performance deficiencies; ensures that staff are properly trained on regulatory requirements (i.e., HIPAA, Corporate Compliance, etc.); recognizes the contributions of others; demonstrates Sanctuary values; creates a workplace environment using the Sanctuary Models Safety, Emotions, Loss and Future (S.E.L.F.) tool to help organize thinking about clients, coworkers and the work we need to do together; upholds the Sanctuary commitments to Non-violence, Emotional Intelligence, Social Responsibility, Democracy, Open Communication, Social Learning and Growth and Change.

MINIMUM QUALIFICATIONS

• A masters degree in psychology, Social Work, Counseling, or a related field is required with independent clinical licensure strongly preferred. Affiliation with and leadership in local, state, or national professional or trade associations related to human services is a plus.
• The Senior Director candidate must have at least five (5) years of executive-level leadership experience in behavioral health leadership roles within a human services organizational setting with a proven track record of successful program development and management.
• Strong understanding of regulatory requirements, accreditation standards, and compliance in behavioral health services.

KNOWLEDGE & SKILLS UTILIZED ON THE JOB

• Commitment to equity, diversity, and inclusion in behavioral health practices.
• Commitment to fostering an inclusive and culturally competent environment.
• Working knowledge of the Sanctuary Model, Seven Commitments and Tools.
• Exceptional leadership and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to navigate and adapt to a rapidly changing healthcare landscape.
• Ability to inspire and motivate a diverse team.
• Working knowledge of federal, state and local regulations and requirements.
• Working knowledge of evidence-based practices and clinical interventions.
• Solid, hands-on, budgetary management skills including budget preparation, analysis and decision-making.
• Strong organizational abilities in planning, delegating, and program development.
• Ability to engage and interface with diverse audiences, funding sources and governmental officials.
• Computer skills.
• Extensive work within electronic health record systems, including outcomes monitoring and reporting.
• Excellent organizational skills.
• Excellent customer service skills.

WORKING CONDITIONS

• Frequent interaction with staff, funders, clients and families, local, state and federal personnel.
• Fast-paced environment.
• Travel to various Agency locations.
• Office environment.
• Daily computer usage.
• On-call duties as required.

REQUIRED LICENSES/CERTIFICATES

• Act 33 and Act 34 clearance and FBI background check, if applicable.
• Valid PA Drivers license.

To apply, please send a current resume, letter of introduction and salary requirements to:

Adam Wright

Talent Acquisition Manager

Partners For Quality

250 Clever Road

McKees Rocks, PA 15136

For more information about Partners For Quality,

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