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Customer Service Representative - Portland, United States - Enterprise Truck Rental
Description
**Customer Service Representative - Part Time - NE Portland**
**Job ID** Portland, OR **Overview**
**Enterprise Rent-A-Car**is looking to grow our **Customer Service Representative -**team
Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. If you enjoy a job where you're not staring at the clock, this is the one for you
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
**This position has multiple locations available in the NE Portland areas: , , , , and **
This Part Time position pays $15.50 / hr + performance based monthly bonus $50-$320 . G uaranteed 25 hours per week. Details on benefits are available at As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, .
**Responsibilities**
Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform miscellaneous and backup duties job-related duties as assigned
*Equal Opportunity Employer/Disability/Veterans*
**Qualifications**
Must be at least 18 years old
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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