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    Logistics Customer Service Specialist - New Orleans, United States - Expeditors

    Expeditors
    Expeditors New Orleans, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Major Duties and Responsibilities:

  • Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
  • Update shipment information it a timely and accurate manner into our operating system
  • Timely freight dispatch to avoid disruptions in customer's supply chain
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
  • Review and monitor reports to understand individual performance, impact and opportunities for development
  • Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
  • Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
  • Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
  • Meet key performance indicators in support of department, branch, product and company goals
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary
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