Financial Specialist Iv - South Bend, United States - City of South Bend

Mark Lane

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Mark Lane

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Description
Salary - up to $54,500 annually_


SUMMARY:
Responsible for managing utility billed delinquency with the purpose of minimizing bad debt. Provide directive for all customer service-related accounting functions


ESSENTIAL JOB FUNCTIONS:


  • Responsible for all phases of the delinquency process.
  • Maintain monthly delinquency tracking reports.
  • Research delinquent and final accounts. Take appropriate measures and course of action to minimize risk of write off.
  • Prepare and administer the delinquent account data required for reporting accounts to the collection agency monthly.
  • Prepare monthly batch tracking reports.
  • Responsible for all phases of the sewer lien process.
  • Verify daily cash reconciliation. Responsible for resolving cash related variance(s) with 311 Customer Service Liaison Manager prior to reporting daily cash update.
  • Responsible for all bankruptcy account maintenance.
  • Responsible for assisting customers with bank drafting and online payment issues.
  • Process all Bank Drafting and Electronic Funds Transfers for all thirdparty payments.
  • Responsible for NSF check processing, including mailing letters to customers.
  • Perform monthly account writeoffs.

NON-ESSENTIAL/MARGINAL FUNCTIONS:
Assumes additional responsibilities as requested.


QUALIFICATIONS:
Two-year college degree or equivalent training and experience in related field. Proficient in use of spreadsheets.


EQUIPMENT:
Telephone, computer, calculator, copy machine.


WORKING CONDITIONS:
Work is performed in a normal office environment, sitting primarily. While performing the duties of this job, the employee is frequently required to sit and talk or hear.

The employee is occasionally required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; On occasion may be required to research information in different areas/buildings.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to change focus. The noise level in the environment is usually quiet.

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