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    Clinic Office Assistant I - Buffalo, United States - Spectrum Health & Human Services

    Spectrum Health & Human Services
    Spectrum Health & Human Services Buffalo, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

    Full-time: 326 Orchard Park Road, West Seneca, NY

    SUMMARY OF POSITION FUNCTION:

    Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

    MAJOR DUTIES AND RESPONSIBILITIES:

    • Knowledge and demonstration of agency core values in day-to-day activities
    • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
    • Maintain a neat, organized workspace consistently.
    • May require travel between sites to provide coverage for other support staff.
    • Greeting and checking clients in using a friendly demeanor upon arrival for their appointment.
    • Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing.
    • Politely answering and directing calls to the appropriate person.
    • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews.
    • Collection, reconciliation and posting of all client payments.
    • Sends/receives incoming, outgoing mail and faxes.
    • Responding to high volume of email requests in timely manner.
    • Attend meetings onsite and offsite as assigned.
    • Other duties as assigned.

    SKILLS/COMPETENCIES:

    • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency's Electronic Health Record system
    • Excellent customer service skills with clients and colleagues
    • Excellent computer skills and use of office machines
    • Strong communication skills, both verbal and written
    • Meticulous attention to detail; excellent time management and organizational skills
    • Ability to multitask in a fast-paced work environment

    EDUCATION REQUIREMENTS:

    • High School Diploma or equivalent

    EXPERIENCE:

    • One year work experience in work related field preferable
    • Flexible availability and willingness to work nights and weekends.

    Must possess a valid driver's license with an acceptable driving record and have reliable transportation.

    COMPENSATION: $17/hr

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