Jobs
>
Mobile

    Senior Technical Support Analyst - Mobile, United States - Optomi Professional Services

    Optomi Professional Services
    Optomi Professional Services Mobile, United States

    1 week ago

    Default job background
    Description

    Senior Technical Analyst (Mobile, AL)

    Optomi, in partnership with one of our premier clients, is seeking a Senior Technical Analyst for their Mobile, AL Location. The right candidate will possess a strong knowledge of IT Support, Microsoft Applications, Tier 2 or Tier 3 troubleshooting for end user incidents, and good experience with O365.

    Day-to-Day Responsibilities:

    • Answer phone calls and take ownership of IT Support incidents.
    • Provide 1st and 2nd tier troubleshooting for end user incidents.
    • Log and manage end user incidents in the Service Management system.
    • Escalate incidents requiring further troubleshooting or elevated privileges
    • Maintain communication with end users regarding incidents
    • Provide after hours "on call" support to end users during assigned periods
    • Support all Microsoft applications (ex. Outlook, Word, Excel, etc.)
    • Support all computers and peripherals, involving vendor support if needed
    • Support Converged Devices.
    • Support all applications covered in the Service Portfolio
    • Assist with user creation, modification and termination.
    • Follow all defined policies and procedures.
    • Other duties as assigned.

    Knowledge/Experience

    • Bachelor's degree in Information Technology, Computer Science or related field or a proven record of success.
    • 5 years experience in the field of IT-support with emphasis on phone support.
    • Proficient with Microsoft Office suite.
    • Proficient with Windows OS, Control Panel, and Internet Explorer.
    • Experience with remote troubleshooting of PCs.
    • Experience with O365.
    • Experience with Active Directory schema and hierarchy.
    • Experience with local PC file and folder structures.
    • Experience supporting converged devices.
    • Proven knowledge of basic networking topology.
    • Certification in A+, MCP, HDI, or ITIL

    Skills and Attributes

    • Ability to troubleshoot and solve difficult problems.
    • Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
    • Ability to work flexible/extended hours.
    • Ability to handle multiple tasks simultaneously
    • Organize tasks effectively
    • Ability to travel to branch offices
    • Ability to lift/move items weighing up to 30 lbs.
  • Social Capital Resources

    Desktop Support Analyst

    1 week ago

    Social Capital Resources Mobile, United States

    Desktop Support Analyst · Mobile Alabama · $45-50k base +benefits · 5 days onsite/week · Company Overview · Our client is a community bank serving local businesses and individuals across two sites with a team of 150 users. As a trusted financial institution, we prioritize excepti ...

  • Library Systems & Services, Inc

    Program Support Analyst

    2 weeks ago

    Library Systems & Services, Inc Mobile, United States

    LAC Federal is seeking a detail-oriented Program Support Analyst to join our team. The Analyst will be responsible for planning and coordinating scheduling activities, analyzing interdependencies between projects, developing work breakdown structures, and supporting various busin ...

  • Library Systems & Services LLC

    Program Support Analyst

    2 weeks ago

    Library Systems & Services LLC Mobile, United States

    LAC Federal is seeking a detail-oriented Program Support Analyst to join our team. The Analyst will be responsible for planning and coordinating scheduling activities, analyzing interdependencies between projects, developing work breakdown structures, and supporting various busin ...

  • Library Systems & Services LLC

    Program Support Analyst

    6 days ago

    Library Systems & Services LLC Mobile, United States

    LAC Federal is seeking a detail-oriented Program Support Analyst to join our team. The Analyst will be responsible for planning and coordinating scheduling activities, analyzing interdependencies between projects, developing work breakdown structures, and supporting various busin ...

  • Library Systems & Services, Inc

    Program Support Analyst

    1 week ago

    Library Systems & Services, Inc Mobile, United States

    LAC Federal is seeking a detail-oriented Program Support Analyst to join our team. The Analyst will be responsible for planning and coordinating scheduling activities, analyzing interdependencies between projects, developing work breakdown structures, and supporting various busin ...

  • Library Systems & Services LLC

    Program Support Analyst

    2 days ago

    Library Systems & Services LLC Mobile, United States

    LAC Federal is seeking a detail-oriented Program Support Analyst to join our team. The Analyst will be responsible for planning and coordinating scheduling activities, analyzing interdependencies between projects, developing work breakdown structures, and supporting various busin ...

  • Library Systems & Services

    Program Support Analyst

    3 days ago

    Library Systems & Services Mobile, United States

    Job Description · Job DescriptionLAC Federal is seeking a detail-oriented Program Support Analyst to join our team. The Analyst will be responsible for planning and coordinating scheduling activities, analyzing interdependencies between projects, developing work breakdown structu ...

  • Highmark Health

    Senior Decision Support Analyst

    2 days ago

    Highmark Health Satsuma, United States

    Thank you for your interest in employment at a Highmark Health company. Highmark Health uses an online application process. If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to da ...

  • Highmark Health

    Senior Decision Support Analyst

    3 days ago

    Highmark Health Satsuma, United States

    Thank you for your interest in employment at a Highmark Health company. Highmark Health uses an online application process. If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to da ...

  • Library Systems & Services, LLC

    Business Analyst/Coordinator

    2 weeks ago

    Library Systems & Services, LLC Mobile, United States

    LAC Federal is seeking a Business Analyst/Coordinator to work on site at a federal agency in the Mobile, Ala area. The Analyst plays a pivotal role in providing technical expertise and analysis for highly specialized applications and operational environments within government pro ...

  • FirstFour Staffing

    IT Production Systems Engineer

    1 week ago

    FirstFour Staffing Mobile, United States

    FirstFour Group, The Gulf Coast's premier source for specialized professional recruitment is currently searching for an IT Production Systems Engineer on behalf of our client, a Fortune 500 manufacturer with operations in the greater Mobile, AL area. · This is an on-site role wit ...

  • Thompson Engineering

    GIS Analyst

    1 week ago

    Thompson Engineering Mobile, United States

    The GIS Analystprovides GIS services to the organization through the development of maps, figures, illustrations; data collection, analysis, and maintenance of all general and project specific data for Thompson Engineering. Analyst will create standard and custom map products for ...

  • SilverLinx

    Arbeitender Student im Risikomanagement

    3 weeks ago

    SilverLinx Montrose, PA, United States Freelance

    "Are you ready to make a difference in the FitTech industry with a dynamic and agile team? Do you value a work environment that values your opinions and ideas? If you have a strategic mindset, are comfortable with risk, and are eager to grow and develop, then this is the perfect ...

  • First Horizon Bank

    Senior Portfolio Manager

    1 week ago

    First Horizon Bank Mobile, United States

    Location: On site, Mobile, AL · Summary · The Portfolio Manager assists in the assessment of risk and management of the Bank's loan portfolio by providing analytical and credit oversight and is responsible for the annual review, renewal, loan covenant compliance reviews and finan ...

  • Sentiont LLC

    Machine Learning Analyst

    1 week ago

    Sentiont LLC Mobile, United States

    Job Description · Job Description · Introduction · Are you excited to be an instrumental contributor to a company that applies machine learning to solve engineering problems that have never been solved before? Do you want to join and help foster a collaborative, supportive, and ...

  • University of South Alabama

    Accountant II

    12 hours ago

    University of South Alabama Mobile, United States

    Position Information Position Number Position Title Accountant II Division College of Medicine Department Research Office Minimum Qualifications Bachelors degree in accounting from an accredited institution as approved and accepted by the University of South Alabama and two years ...

  • Austal USA

    Material Program Manager

    2 weeks ago

    Austal USA Mobile, United States Full time

    REPORTS TO: Sr. Manager, Material Program Management · SUPERVISES: Material Coordinators, Financial Analysts · GENERAL PURPOSE AND SCOPE: The Material Program Manager is a highly visible and self-driven leader with overall responsibility of leading the a team a small team Coordin ...

  • iTech US, Inc.

    Controls, HMI

    4 days ago

    iTech US, Inc. Mobile, United States

    Position: Operational Technology Engineer (Controls, HMI & Automation Engineer) · Location: Mobile, Alabama · Position Type: Permanent/ Direct Hire/ Contract/ Contract to Hire · Education: At least a bachelor's degree (or equivalent experience) in Computer Science, Software/Elect ...

  • System One

    Senior Network Engineer

    17 hours ago

    System One Mobile, United States

    System One is seeking a Senior Network Engineer for a long-term onsite, opportunity in Mobile, AL. The Sr. Network Engineer will be responsible for technical architecture, design, implementation, and continuity of the organization's production network infrastructure including but ...

  • First Horizon Bank

    Senior Portfolio Manager

    1 week ago

    First Horizon Bank Mobile, United States Full time

    Location: On site, Mobile, AL · Summary · The Portfolio Manager assists in the assessment of risk and management of the Bank's loan portfolio by providing analytical and credit oversight and is responsible for the annual review, renewal, loan covenant compliance reviews and finan ...