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Contact Center Care Coordinator- Urology
3 weeks ago
US Oncology Network-wide Career Opportunities Fort Worth, United StatesOverview The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time position will support our Urology clinics. · As a part of TheUS Oncology Network , Texas Oncology delivers high-quality, evidence-based care to pa ...
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UT Southwestern Medical Center Dallas, United StatesGraduate Medical Education Program Coordinator I - Urology Department · Departmental Job Description · The Urology Department is looking to hire a GME Program Coordinator I to assist with the departmental fellowship program. The Fellowship Program Coordinator serves as the lead a ...
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University of Texas Southwestern Medical Center Dallas, United StatesGraduate Medical Education Program Coordinator I - Urology Department · Departmental Job Description · The Plastic Surgery Department is looking to hire a GME Program Coordinator I to assist with the departmental fellowship program. The Fellowship Program Coordinator serves as th ...
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The University of Texas Southwestern Medical Center Dallas, United StatesBachelors degree preferred; Associates Degree in business administration, healthcare administration, or related field required (four years of administrative experience or 60 semester hours of college credit may substitute for an Associates Degree); T Program Coordinator, Educatio ...
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Director of HIM/Info Systems FT
1 week ago
United Surgical Partners Irving, United StatesWelcome to · Baylor Scott & White Surgical Hospital Las Colinas , Irving, TX, where innovation, collaboration, and patient-centered care converge to create an exceptional workplace. · Baylor Scott & White Surgical Hospital Las Colinas · is seeking a · Director of HIM/Informat ...
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Director of HIMInfo Systems FT
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United Surgical Partners Irving, United StatesWelcome to · Baylor Scott & White Surgical Hospital Las Colinas , Irving, TX, where innovation, collaboration, and patient-centered care converge to create an exceptional workplace. · Baylor Scott & White Surgical Hospital Las Colinas · is seeking a · Director of HIM/Informat ...
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HCA. Irving, TX, United StatesDescription · SHIFT: No Weekends SCHEDULE: Full-time · Do you want to join an organization that invests in you as an Operating Room Nurse? At our Ambulatory Surgery Centers you come first. HCA Healthcare has committed up to $300 million to our incredible team members over the ...
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Registered Nurse
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Bon Secours Midlothian, United StatesWith a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common ...
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Registered Nurse
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Clinic RN Supervisor- Urology Lewisville
2 weeks ago
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Remote New Patient Coordinator
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RN Supervisor, Medical
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University of Texas Southwestern Medical Center Dallas, TX, United StatesClinic RN Supervisor- Urology Lewisville · Clinic RN Supervisor · Urology in Lewisville · Why UT Southwestern? · With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned me ...
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Radiologic Technologist
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Charge Nurse
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USPI Dallas, United StatesNorth Central Surgical Center is a highly successful, Baylor Scott & White affiliated hospital located in Dallas, TX. We partner with the very best team members and medical staff in the area. We are a surgical focused hospital that performs over 12,000 procedures per year. · FA ...
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RN Graduate
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USPI Dallas, TX, United States Full timeNorth Central Surgical Center is a highly successful, Baylor Scott & White affiliated hospital located in Dallas, TX. We partner with the very best team members and medical staff in the area. We are a surgical focused hospital that performs over 12,000 procedures per year. · Ope ...
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registered nurse surgical icu
3 weeks ago
University of Texas Southwestern Medical Center Dallas, TX , USA, United StatesJOB SUMMARY · Surgical ICU is a high acuity, critical care area. Our surgical population includes liver transplantation, vascular surgery, otolaryngology, surgical oncology, urology, and acute care/emergency surgery. As an employee of UT Southwestern's Surgical Services teams, yo ...
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TOLMAR Dallas, United States· Purpose and Scope · The Regional Sales Director will lead a team of 7 to 10 specialty sales representatives, selling in the pediatric endocrinology market. The RSD is expected to coach, motivate, train and direct the regional sales team while developing and implementing strate ...
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TOLMAR Dallas, United StatesPurpose and Scope · The Regional Sales Director will lead a team of 7 to 10 specialty sales representatives, selling in the pediatric endocrinology market. The RSD is expected to coach, motivate, train and direct the regional sales team while developing and implementing strategi ...
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TOLMAR Dallas, United StatesPurpose and Scope · The Regional Sales Director will lead a team of 7 to 10 specialty sales representatives, selling in the pediatric endocrinology market. The RSD is expected to coach, motivate, train and direct the regional sales team while developing and implementing strategi ...
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Supervisor- Patient Contact Center Urology
1 week ago
US Oncology, Inc. Dallas, United StatesOverview · The US Oncology Network is looking for a Supervisor, Patient Contact Center to join our team at Texas Oncology. This full-time position will support our Urology Clinics. · As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care t ...
Contact Center Care Coordinator- Urology - Arlington, Texas, United States - Texas Oncology
Description
Overview:
The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time position will support our Urology clinics. This is an in person, non remote position.
As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home.
Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby.
Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs.
More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
Why work for us?
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions.
Responsibilities:
KEY RESPONSIBILITIES
Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about products and services to customers
Resolve customer complaints and concerns in a timely and effective manner
Document customer interactions and record details of inquiries, comments, and complaints
Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
Meet or exceed established service level metrics for quality and productivity
Stay up-to-date with product and service information and promotions
Work collaboratively with other team members to provide excellent customer service
Perform other duties as assigned by the Contact Center leadership
Qualifications:
MINIMUM REQUIREMENTS
High school graduate or equivalent
Two years experience in a call center-related role
Proven work experience in a customer service role
Relevant training in call center or contact center environments
Previous healthcare experience and familiarity with medical terminology
Computer skills and proficiency in Microsoft Office
PREFERRED REQUIREMENTS
Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology
Experience with Electronic Medial Record (EMR) system
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
KNOWLEDGE, SKILLS, & ABILITIES
Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.
Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives.
Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller's request and concerns.
Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team.
Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information.
Ability to adapt to changes quickly both with the caller's needs and preferences, as well as changes in company policies and procedures.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Contact Center Care Coordinator- Urology professionals in Irving
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Rebecca Ibekwe
Physician, Epidemiologist and Biostatistician