Team Lead Customer Care - Jordan Hill, LA, United States - Fusion Dynamics

Fusion Dynamics
Fusion Dynamics
Verified Company
Jordan Hill, LA, United States

2 weeks ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

As Team Lead Customer Care (all genders) at Jordan Hill, LA, you will be responsible for both our Quality Management and Training in the Customer Care department, leading a team of three Quality Managers and three Coaches.

You will set the standards for the entire Customer Care department in terms of quality.

  • Setting the quality framework for customer care in accordance with business goals and objectives
  • Leading projects to further develop quality standards and calibration at all locations
  • Initiating measures for crossfunctional collaboration to identify and improve process, knowledge, and competency gaps
  • Creating and analyzing reports for the Head of Customer Care and the management team
Requirements

  • Several years of experience in customer service and quality management, as well as relevant leadership experience
  • Expertise in quality management and project management
  • Strong conceptual approach and comprehensive knowledge in the areas of training and coaching
  • Confident, assertive, and empathetic, with the ability to motivate your team
  • Excellent analytical skills and proficiency in MS Office
What we offer

  • Your opportunity: From day one, you will have your own responsibilities and challenging tasks
  • Your working conditions: A stateoftheart, representative office at Potsdamer Platz and short decisionmaking processes through direct collaboration with the management team
  • Your development: In addition to intensive training in our internal workflows and processes, you will have the opportunity to shape your learning curve and development independently
  • Our promise: Transparency, reliability, and team spirit are not just
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