Jobs
>
Norfolk

    Customer Care Representative I - Norfolk, United States - Elevance Health

    Elevance Health
    Elevance Health Norfolk, United States

    2 weeks ago

    Default job background
    Description

    WARNING:

    Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies.

    Elevance Health requires a completed online application for consideration of employment for any position.

    We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.


    Customer Care Representative I

    • Job Family:
    CUS > Care Reps


    • Type:
    Full time


    • Date Posted:
    Apr 30, 2024


    • Anticipated End Date:
    Jun 17, 2024


    • Reference:
    JR114694


    Location:

    • NV, LAS VEGAS
    • Missouri, St Louis
    • Nevada, Las Vegas
    • Nevada, Henderson
    • Virginia, Virginia Beach
    • Virginia, Norfolk
    • Ohio, Mason
    • North Carolina, Winston

    Description

    Customer Care Representative I, Call Center

    Locations:
    Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, and Winston Salem NC

    This is a hybrid position but onsite training will be required based on your location.

    Hours: Monday - Friday (off Saturday and Sunday)

    Must be available to work a 8 hour shift within the listed hours in your specified time zone below:
    8:00am-6pm Pacific Time

    8:00am-8pm Central Time

    9:00am-8pm Eastern Time

    Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler.

    As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

    The Customer Care Representative I is responsible for acting as a trusted advisor and educator on inquiries such as coverage for medications and prior authorizations.


    _$ Sign-On Bonus_

    How you will make an impact:

    • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
    • Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
    • Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
    • Researches and analyzes data to address operational challenges and customer service issues.
    • Provides external and internal customers with requested information.
    • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
    • Uses computerized systems for tracking, information gathering and troubleshooting.
    • Outbound calls are conducted in the ZipDrug business area.

    Minimum Requirements:

    • Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.

    Preferred Skills, Capabilities, and Experience:

    • A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members' questions at the first point of contact.
    • A member advocate willing to listen and find creative solutions to address and resolve members' questions, issues, or concerns.
    • A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer.
    • Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members' needs, being accountable for commitments made to members or others, and ensuring follow-ups are completed.
    • Flexible and quick learner, willing to adapt to changing member and business needs.

    For candidates working in person or remotely in the below locations, the salary* range for this specific position is $18.25 to $20.25.


    Locations: Nevada


    In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

    The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.

    The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

    * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting.

    This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

    Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.

    No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans.

    The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

    Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

    Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
    Who We Are
    Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler.

    We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

    How We Work

    At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

    Our values and behaviors are the root of our culture.

    They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    Elevance Health operates in a Hybrid Workforce Strategy.

    Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

    Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
    The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

    Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

    Applicants who require accommodation to participate in the job application process may contact for assistance.
    EEO is the Law
    Equal Opportunity Employer / Disability / Veteran

    Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.


    • EEO Policy Statement
    • Know Your Rights
    • Pay Transparency
    • Privacy Notice for California Residents
    Elevance Health, Inc. is anE-verify Employer (-)
    Need Assistance?
    Email us )
  • Booz Allen

    Customer Care Representative

    5 days ago

    Booz Allen Norfolk, United States

    Customer Care Representative · **The Opportunity**: · As a professional in shared services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with in ...

  • Booz Allen Hamilton

    Customer Care Representative

    1 week ago

    Booz Allen Hamilton Norfolk, United States

    As a professional in shared services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external cust Customer Care, Representative ...

  • Elizabeth River Crossings, OpCo LLC

    Customer Care Representative

    1 week ago

    Elizabeth River Crossings, OpCo LLC Portsmouth, United States

    ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees. · ERC is currently offering a hybrid schedule for the call center. (employees work 5 days in the office and 5 days from home - after 90 days of employment) · Shift: 10am-7pm Monday-Friday ( ...

  • Sentara Healthcare

    Patient Care Representative

    2 weeks ago

    Sentara Healthcare Chesapeake, United States

    Responsible for registration process of new and current patients at the site. Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records. Answers telephone calls and greet Patient Care, Representative, ...

  • Sentara

    Patient Care Representative

    4 days ago

    Sentara Chesapeake, United States

    City/State · Chesapeake, VA Overview · Work Shift · First (Days) (United States of America) Responsible for registration process of new and current patients at the site. Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, an ...

  • Sentara Healthcare

    patient care representative

    4 days ago

    Sentara Healthcare Chesapeake, VA , USA, United States

    City/State · Chesapeake, VA · Overview · Work Shift · First (Days) (United States of America) · Responsible for registration process of new and current patients at the site. Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, a ...

  • Anthem

    Customer Care Representative I

    1 week ago

    Anthem Norfolk, United States

    **Customer Care Representative I** · Location: Norfolk, VA JobFamily: Customer Service Req #: PS68461 Date Posted: Feb 26, 2022 **Description:** · **Description** · SHIFT: Day Job · SCHEDULE: Full-time · **Customer Care Representative I · Norfolk, Virginia** · **Be part of ...

  • Elevance Health

    Customer Care Representative I

    5 days ago

    Elevance Health Norfolk, United States

    Customer Care Representative I, Call Center · Locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, and Winston Salem NC · *This is a hybrid position but onsite training will be required based on your location. · Hours: Monday - Friday (off Saturday and Sunday) · Must be a ...

  • Elevance Health

    Customer Care Representative I

    1 week ago

    Elevance Health Norfolk, United States

    Anticipated End Date: · Position Title: · Customer Care Representative I · Job Description: · Customer Care Representative I, Call Center · Locations: Las Vegas NV, St. Louis MO, Mason OH and Norfolk VA · *This is a hybrid position but onsite training will be required based ...

  • Martins Point Health Care

    Care Team Patient Services Representative

    2 weeks ago

    Martins Point Health Care Portsmouth, United States

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system wh ...

  • Nexus Innovations

    Sales Representative for Our Customer Care

    2 weeks ago

    Nexus Innovations Bethel Manor, VA, United States Freelance

    The ASSICURANZA GmbH is an all-finance service broker that offers a complete range of products from A for car insurance to Z for dental insurance for individuals, self-employed individuals, and companies. · Responsibilities: · - Management and continuous expansion of our existing ...

  • Polaris Pharmacy Services

    Pharmacy Fill Technician

    1 week ago

    Polaris Pharmacy Services Norfolk, United States

    **PHARMACY FILL TECHNICIAN** · **WHO WE ARE** · Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits ...

  • Polaris Pharmacy Services

    Traveling Cubex Technician

    1 week ago

    Polaris Pharmacy Services Norfolk, United States

    **WHO WE ARE** · Polaris Pharmacy Services is an industry leader in long-term and post-acute care pharmacy. · **OVERVIEW**: · The Cubex Technician maintains Cubex inventory and restocks cubies for clients. Additionally, the Cubex Technician will visit clients and troubleshoots pr ...

  • The US Oncology Network

    IT Services Specialist

    4 days ago

    The US Oncology Network Norfolk, United States

    Overview: · **At The US Oncology Network, we believe that local cancer care is better care.** · Our Network is made up of independent practices that believe that our patients thrive when they can fight cancer close to their home. That is why we have practice locations in communit ...

  • Polaris Pharmacy Services

    Pharmacy Fill Technician

    1 week ago

    Polaris Pharmacy Services Norfolk, United States

    **PHARMACY FILL TECHNICIAN** · **WHO WE ARE** · Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies in multiple different cities through-out the United Sta ...

  • Polaris Pharmacy Services

    Pharmacy Fill Technician

    1 week ago

    Polaris Pharmacy Services Norfolk, United States

    **PHARMACY FILL TECHNICIAN** · **WHO WE ARE** · Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies in multiple different cities through-out the United Sta ...

  • Sentara Healthcare

    Patient Access Rep I

    19 hours ago

    Sentara Healthcare Norfolk, United States

    **Sentara Health** is currently seeking a **Patient Access Representative **at our **Sentara Leigh Hospital **in Norfolk, Virginia. · **Hours/Shift**: Part-Time, Evenings, · **Sentara** Benefits**: · - ** Join** our team** Be a part of an excellent healthcare organization who car ...

  • Sentara Healthcare

    Patient Access Rep I

    2 days ago

    Sentara Healthcare Norfolk, United States

    **Sentara Health** is currently seeking a **Patient Access Representative **at our **Sentara Leigh Hospital **in Norfolk, Virginia. · **Hours/Shift**: Full-Time, Days · **Sentara** Benefits**: · - ** Join** our team** Be a part of an excellent healthcare organization who cares ab ...

  • Polaris Pharmacy Services

    Pharmacy Fill

    1 day ago

    Polaris Pharmacy Services Norfolk, United States

    **PHARMACY FILL | DOSIS TECHNICIAN** · **WHO WE ARE** · Polaris Pharmacy Services is an industry leader in Long-term and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies across the country. We are proud to offer competitive benefit ...

  • Sentara Healthcare

    Patient Access Rep I

    1 week ago

    Sentara Healthcare Norfolk, United States

    **Sentara Health** is currently seeking a **Patient Access Representative **at our **Sentara Norfolk General Hospital **in Norfolk, Virginia. · **Hours/Shift**: Full-Time, Night Shift · **Sentara** Benefits**: · - ** Join** our team** Be a part of an excellent healthcare organiza ...