Jobs
>
San Francisco

    Manager, Implementation - San Francisco, United States - Rippling

    Rippling
    Rippling San Francisco, United States

    3 weeks ago

    Default job background
    Description
    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
    Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
    Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
    We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses.

    About the role

    This is an exciting opportunity to be a foundational People Manager of Rippling's Global Products Implementation team, focusing on our Employer of Record (EOR) product.


    Rippling believes that we can change the way small businesses manage HR & IT programs globally. You will manage a team of Global Products Implementation Managers, who own the customer experience from project kick-off through launch. Through customer education and one-on-one advising, Implementation Managers ensure customers are set up for success with the

    Rippling products they have purchased.


    In addition to your core role as People Manager, you will also have the opportunity to take on cross functional projects and show individual strengths, from product to client experience. Your work will ensure that our front line implementation managers are properly supported to provide a seamless implementation experience


    What you will do

    • Own a team of Global Products Implementation Managers, located around the world and each managing a book of ~30 customer implementations.
    • Support employee career growth through coaching and mentoring.
    • Monitor the health of our KPIs (CSAT, SLAs, etc).
    • Lead your team to hit KPIs through proactive tracking and mitigation.
    • Serve as an escalation contact internally and externally.
    • Instrument and scale our Global Implementation team.
    • Measure the effectiveness and quality of our global products implementation experience, continuously suggesting improvements against our core KPI's.
    • Actively participate in hiring and onboarding of team members.
    • Monitor team capacity and recommend data backed (quantitative and qualitative) solutions from people to process to product.
    • Instrument implementation workflows and optimize process inefficiencies.
    • Design new processes.
    • Collaborate with sales on presale requirements and with CX on exit gates.
    • Build and document playbooks, email templates, etc - own the end to end Global products implementation workflow.

    What you will need

    • Minimum of 5 years experience in implementation, technical account management, or customer success at a fast-paced SaaS company.
    • Experience with end to end employee onboarding - emphasis on global employee onboarding.
    • Minimum of 1 year experience as a lead or direct manager with mentorship/coaching responsibility.
    • Proven project management experience delegating multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
    • Creative about finding solutions: You are relentless in searching documentation, creating documentation, asking "What if questions." You push others to do the same.
    • Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
    • Comfortable working and delegating in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.

    Bonus
    • 4+ years experience in a customer-facing position within the HCM space (HR,Payroll, Benefits, ETC).
    • Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers.

    Additional Information

    Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

    Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

    This role will receive a competitive salary + benefits + equity. The salary for US -based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .

    A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

  • Ganymede

    Implementation Manager

    3 days ago

    Ganymede San Francisco, United States

    Job Description · Job DescriptionGanymede is building AWS for the sciences, with a mission of improving the world through better automation outcomes. We believe that the highest leverage approach to speed up science is through better software and data connectivity. · As an Implem ...

  • Informed K12

    Implementation Manager

    2 days ago

    Informed K12 San Francisco, United States

    **Please note: This position is remote, but candidates MUST be based in California. Please only apply if you are based in California** · Who we are · At Informed K12, we're on a mission to help school district administrators operate efficiently and gain insight into their most c ...

  • Memora Health

    Implementations Manager

    6 days ago

    Memora Health San Francisco, United States

    [Full Time] Implementations Manager at Memora Health (United States) | BEAMSTART Jobs · Implementations Manager · Memora Health United States · Date Posted · 31 Oct, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Ex ...

  • Aspire

    Implementation Manager

    3 weeks ago

    Aspire San Francisco, United States

    Job Description · Job DescriptionAbout AspireAspire is a leading provider of influencer marketing software and services for social commerce at scale. Since 2014, Aspire has helped brands build and manage relationships with millions of influencers, inspiring marketers to think big ...

  • Persona

    Implementation Manager

    3 days ago

    Persona San Francisco, United States

    At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information secu ...

  • Tangible Materials, Inc.

    Implementation Manager

    4 days ago

    Tangible Materials, Inc. San Francisco, United States

    Implementation Manager · We are excited to be seeking an Implementation Manager to contribute to the development of a platform that will increase the use of low-carbon, sustainable building products in commercial real estate projects globally. · ABOUT TANGIBLE · What if it wer ...

  • Tangible Materials, Inc.

    Implementation Manager

    3 weeks ago

    Tangible Materials, Inc. San Francisco, United States

    Job Description · Job DescriptionImplementation Manager · We are excited to be seeking an Implementation Manager to contribute to the development of a platform that will increase the use of low-carbon, sustainable building products in commercial real estate projects globally. · ...

  • Cambridge Associates LLC

    Associate, Portfolio Implementation Management

    3 weeks ago

    Cambridge Associates LLC San Francisco, United States

    THE OPPORTUNITY · The Portfolio Implementation Management Team is part of Global Portfolio Services. The Team's mission is to provide advanced operational support to clients and investment teams by developing a deep understanding of their respective operational and service needs ...

  • Persona

    Implementation Manager

    3 weeks ago

    Persona San Francisco, United States Full time

    At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information secu ...

  • Writer

    Implementation manager

    1 month ago

    Writer San Francisco, United States Full time

    About Writer · AI your people will love. That's our vision, and it contains multitudes :-) · AI · your people · will love. · We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level ...

  • Early Warning Services, LLC

    Presales & Implementation Manager - Paze

    1 week ago

    Early Warning Services, LLC San Francisco, United States

    At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and pro ...

  • Sephora

    Senior SAP Implementation Manager

    6 days ago

    Sephora San Francisco, United States

    Job ID: · 249232Location Name: · CA-FSC SF Off (0174)Address: · 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)Job Type: · Full TimePosition Type: · RegularJob Function: · Information TechnologyRemote Eligible: Hybrid Schedule · Company Overview: · ...

  • Recology

    Systems Implementation Project Manager

    1 week ago

    Recology San Francisco, United States

    GROW WITH US · As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. · We are a team of truste ...

  • Recology

    Systems Implementation Project Manager

    1 week ago

    Recology San Francisco, United States

    GROW WITH US · As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. · We are a team of trus ...

  • The Heritage Group

    EHS Implementation Manager

    1 week ago

    The Heritage Group West Valley City, United States

    Job Summary: · The newly created position, Safety and Health Professional for Asphalt Materials, Inc. will be · responsible for leading the AMI EHS Implementation of processes including launch and support of a Safety Management System and other key aspects. The role will report ...

  • Saxon Global

    Senior Program Manager, SAP S4HANA Implementation

    2 weeks ago

    Saxon Global San Francisco, United States

    SAP S/4HANA Implementation Program Manager · Location: Hybrid remote/onsite - 1 day a week in San Francisco · Apex Systems is working with a multinational retail client to find an SAP S/4HANA Implementation Program Manager. · As Technical Program Manager, you will lead the Nor ...

  • BlueVoyant

    Senior Implementation Project Manager

    1 week ago

    BlueVoyant San Francisco, United States

    Senior Implementation Project Manager · Location: Remote - East Coast United States · The · Senior Implementation Project Manager · leads the planning and implementation of large and complex security infrastructure projects. This role demands extensive experience in project ma ...

  • Checkr

    Customer Success Implementation Manager

    2 weeks ago

    Checkr San Francisco, United States

    About CheckrCheckr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster-and fairer-way to screen job seekers. Established in 2014 and valued at $5B, Checkr puts modern technology powered ...

  • Evolutyz Corp

    implementation manager

    2 days ago

    Evolutyz Corp Palo Alto, United States

    ROLE: IMPLEMENTATION MANAGER (TI+) · Location: New York City, New York, United States · Industry: Financial Services - Investment Banking · Salary: USD $130,000 to $140,000 - no benefits · Full-time - REMOTE · CANDIDATE DETAILS · 10+ to 15 years' experience · TI + Certific ...

  • The Goldman Sachs Group, Inc.

    Wealth Management-Salt Lake City-Analyst-Client Implementation

    4 days ago

    The Goldman Sachs Group, Inc. West Valley City, United States

    YOUR IMPACT Are you looking to apply your analytical skills while deepening your understanding of the Private Wealth Management (PWM) business? Our CIP QA Team is seeking a professional who is looking to help safeguard the firm by completing detailed Quality Assurance, Management ...