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    Drilling Solutions Engineer I - Odessa, United States - National Oilwell Varco

    National Oilwell Varco
    National Oilwell Varco Odessa, United States

    3 weeks ago

    Default job background
    Description

    Customer Service:
    Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans, activities, issues, and opportunities

    Focus regular actions and take initiatives to improve and sustain customer relationships

    Establish consistent communication and develop leverage strategies with your account manager to improve profitability

    Focus regular actions on special relationship initiatives that will take the relationship to the next level

    Pursue/Seek/Gain leads on new operators to gain "ground floor" advantage

    Maintain strict confidentiality according to internal policy for area customers


    Operations:
    Become proficient in drilling and

    ReedHycalog product application and the marketing the products & services.

    Monitor tool performance and report trends to your team through regular reporting

    Coordinate the gathering of competitor's performance data (bit records, run reports, downhole tools, etc.)

    Prepare and provide technical application support to sales team through customer visits and presentations in the assigned area

    Support with the local team with the bit repair process

    Provide onsite support for bit runs as needed

    Provide the drill bit dull grading and evaluation and trends


    Sales Support:
    Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications

    Provide direct support for the development and implementation of customer strategy

    Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities

    Be prepared to provide technical applications support to sales account manager through customer visits and presentations at field site

    Assisting for achieving sales metrics and KPI's for assigned rig count

    Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers on site

    Share "best practice" methods, processes, and ideas across the business' countries/areas/regions


    Reporting:
    Create Application Maps / Study for the applications in your area


    Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.

    Develop outstanding run reports for internal and external use

    Create dull conditions reports for all required run in the area

    Create incident reports analysis according to the QMS system


    Product Development Process:


    Provide basic engineering support on ReedHycalog applications, to ensure the successful utilization and operation of the given tool or product.

    Lead the process of gathering Reedhycalog product information on the assigned area

    Lead the process of gathering competitor intelligence information from customer applications.

    Support field testing of new products and design improvements.

    Maintain direct technical support in the introduction of new products at the field level.

    Make recommendations to enhance existing products to drive reliability with the approval of direct supervisor

    Assist in the PDP process for the assigned area

    Assess performance needs of customer

    Understand the design changes being introduced with the new product

    Work with DSE and RDE teams to provide data necessary for application specific design

    Follow-through with customer and DSE team to communicate performance and feedback necessary for subsequent improvements


    Quality System:
    Provide field analysis for failed tool investigation and coordinate with Service Quality Group to provide applicable incident report

    Participate in the Reed

    Hycalog Quality Management System:

    Coordinate and support in all quality incidents in relation to your assigned area according to the QMS system standards.

    Provide feedback of product performance through the QMS incident reporting process for product improvement development.


    Safety:
    Observe safety regulations, wear required safety equipment, encourage safe working

    practices, report hazards, and adhere to all HSE requirements.

    Follow all safety protocols for customer sites as required customer standards

    Comply with the maintenance schedule for the assigned motor vehicle

    Complete all assigned online training promptly

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