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    Customer Success Engineer - Odessa, United States - NOV

    NOV
    NOV Odessa, United States

    3 weeks ago

    Default job background
    Utilities / Energy
    Description

    Job Description:

    Predominantly field-based role, supporting customer engagements including customer training, product deployment, sustained product adoption & local operations training. The Customer Success Engineer (CSE) will engage with customer-side experts prior to and during implementation, in addition to supporting collection of deployment metrics and feedback. The role will provide frontline digital drilling solutions support and be able to escalate issues when required based on well-defined processes. The role involves communicating with internal teams and customers daily.

    The Customer Success Engineer will be a member of the appropriate Customer Success Pod and work closely with the Customer Success Manager, Product Line, Field Engineering & local operations. It is essential that the person in this role is very familiar with drilling practices and can determine items of concern with our product outputs and general concerns based on the available real-time drilling data. This role will be the interface between the Customer Success Pod and local operations, providing additional specialized Max knowledge for early deployments & trials.

    Responsibilities

    • Beta digital product deployment support
    • Customer-facing digital product training & support
    • Digital product training & support to internal teams
    • Escalation of issues to internal teams and customers
    • Assisting with solution troubleshooting
    • Providing support for custom customer solutions

    Requirements

    • 4+ years' experience in the Oil & Gas Industry, namely mudlogging, MWD, directional drilling or drilling engineering
    • An excellent understanding of drilling-related data
    • Experience using real-time data systems
    • Proficient in Microsoft Office
    • Advanced communication skills
    • Advanced troubleshooting & problem-solving skills

    About Us

    Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

    We Power the Industry that Powers the World

    Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

    Global Family

    We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

    Purposeful Innovation

    Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

    Service Above All

    This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

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