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Odessa

    Drilling Solutions Engineer I - Odessa, United States - oilandgas

    oilandgas
    oilandgas Odessa, United States

    2 weeks ago

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    Description

    JOB DESCRIPTION

    Customer Service:
    Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans, activities, issues, and opportunities
    Focus regular actions and take initiatives to improve and sustain customer relationships
    Establish consistent communication and develop leverage strategies with your account manager to improve profitability
    Focus regular actions on special relationship initiatives that will take the relationship to the next level
    Pursue/Seek/Gain leads on new operators to gain "ground floor" advantage
    Maintain strict confidentiality according to internal policy for area customers

    Operations:
    Become proficient in drilling and ReedHycalog product application and the marketing the products & services.
    Monitor tool performance and report trends to your team through regular reporting
    Coordinate the gathering of competitor's performance data (bit records, run reports, downhole tools, etc.)
    Prepare and provide technical application support to sales team through customer visits and presentations in the assigned area
    Support with the local team with the bit repair process
    Provide onsite support for bit runs as needed
    Provide the drill bit dull grading and evaluation and trends

    Sales Support:
    Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications
    Provide direct support for the development and implementation of customer strategy
    Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities
    Be prepared to provide technical applications support to sales account manager through customer visits and presentations at field site
    Assisting for achieving sales metrics and KPI's for assigned rig count
    Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers on site
    Share "best practice" methods, processes, and ideas across the business' countries/areas/regions

    Reporting:
    Create Application Maps / Study for the applications in your area

    Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.

    Develop outstanding run reports for internal and external use
    Create dull conditions reports for all required run in the area
    Create incident reports analysis according to the QMS system

    Product Development Process:


    Provide basic engineering support on ReedHycalog applications, to ensure the successful utilization and operation of the given tool or product.

    Lead the process of gathering Reedhycalog product information on the assigned area
    Lead the process of gathering competitor intelligence information from customer applications.
    Support field testing of new products and design improvements.
    Maintain direct technical support in the introduction of new products at the field level.
    Make recommendations to enhance existing products to drive reliability with the approval of direct supervisor
    Assist in the PDP process for the assigned area
    Assess performance needs of customer
    Understand the design changes being introduced with the new product
    Work with DSE and RDE teams to provide data necessary for application specific design
    Follow-through with customer and DSE team to communicate performance and feedback necessary for subsequent improvements

    Quality System:
    Provide field analysis for failed tool investigation and coordinate with Service Quality Group to provide applicable incident report
    Participate in the Reed

    Hycalog Quality Management System:

    Coordinate and support in all quality incidents in relation to your assigned area according to the QMS system standards.

    Provide feedback of product performance through the QMS incident reporting process for product improvement development.

    Safety:
    Observe safety regulations, wear required safety equipment, encourage safe working practices, report hazards, and adhere to all HSE requirements.
    Follow all safety protocols for customer sites as required customer standards
    Comply with the maintenance schedule for the assigned motor vehicle
    Complete all assigned online training promptly


    ABOUT US


    Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

    We Power the Industry that Powers the World


    Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

    Global Family


    We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

    Purposeful Innovation


    Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

    Service Above All


    This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

    #J-18808-Ljbffr
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