- Coordinate with application vendors on issues, enhancements, and upgrades.
- Serve as a primary resource for application support issues.
- Perform daily application administrative tasks related to functional support and user account administration.
- Provide advanced user support and coordinate across functional departments on projects to define and implement applications and enhancements.
- Identify and resolve system issues and appropriately communicate.
- Configure and write reports using system reporting tools, SQL, or other tools.
- Prepare application documentation, including configurations, test plans and summary reports.
- Develop materials and provide user training.
- Participate in or lead IT Applications systems security access and periodic audit reviews.
- Travel to Capri community locations to assist with rollouts, upgrades, and troubleshooting issues.
- Assist with implementation and practice of IT policies and procedures, including the assurance of HIPAA security and privacy compliance.
- After hours/on-call support as needed to maintain continuity of services as directed by IT leadership.
- Associate's degree in information technology or related discipline, or a combination of education and experience.
- 3-5 years related IT experience in application support and analysis with some project management experience.
- Experience with multiple SaaS business applications, preferably in the senior living and/or healthcare industry and knowledge of Microsoft 365, Excel, Sharepoint, and SQL.
- Experience in creating technical application and end user documentation.
- Positive customer service and communication skills – both written and oral, with ability to explain technical information to non-technical end users.
- Ability to work both independently and in a team environment.
- Appropriate sense of urgency with a demonstrated ability to deliver.
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IT Applications Analyst - Waukesha, United States - Capri Senior Communities
Description
Waukesha, WI
TheIT Applications Analyst is responsible for the configuration, implementation,maintenance, and ongoing support of Capri Communities business softwareapplications.
ESSENTIALRESPONSIBILITIES include the following. Other duties may be assigned.
SUPERVISORYRESPONSIBILITIES
Thisposition does not have any supervisory responsibilities.
QUALIFICATIONS
Toperform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representativeof the knowledge, skills and/or abilities required. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essentialfunctions.
EDUCATIONand/or EXPERIENCE
LANGUAGE SKILLS
Ability to read, analyze,and interpret general business periodicals, professional journals, technicalprocedures, or governmental regulations. Ability to write technical reports,business correspondence, and procedure manuals. Ability to effectively presentinformation and respond to questions from groups of managers, clients,customers, and the general public.
CERTIFICATES, LICENSES,REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
While performing theduties of this job, the employee is regularly required to sit; use hands tofinger, handle, or feel objects, tools, or controls; and talk or hear. Theemployee frequently is required to reach with hands and arms. The employee isoccasionally required to stand and walk. The employee must occasionally liftand/or transport moderately heavy objects such as computers and peripherals upto 50 pounds.
WORK ENVIRONMENT
The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
Work environment includestypical computer related noise levels and paper and equipment generated dust.Exposure to VDTs occurs on a regular basis. Incumbent is on call to providesupport services during off-hours. Scheduled night and weekend work isrequired. Learned physical skill is required for keyboarding and use ofperipheral equipment.
Equal Opportunity Employer Statement
Capri Communities is proud to be an equalopportunity workplace and is an affirmative action employer. We are committedto equal employment opportunity regardless of race, color, ancestry, religion,sex, national origin, sexual orientation, age, citizenship, marital status,disability, gender identity or Veteran status.
