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    Field Service Engineer - San Jose, United States - Veeco

    Veeco
    Veeco San Jose, United States

    3 weeks ago

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    Description
    About Veeco
    You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

    We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

    We're looking for material difference-makers to join our growing team. Interested? Learn more at

    Overview:

    Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco's technology and drive customer satisfaction through support. The successful candidate will be responsible for supporting a key customer with the objective of adopting a new technology through installation and start up sustaining and trouble shooting of Semiconductor equipment.

    **Position involves domestic and international travel (as allowed) for training and support of key accounts.

    Responsibilities:
    • Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security
    • Isolate and resolve equipment and systems malfunctions and take corrective action
    • Assist with the implementation of new processes, methods, and designs
    • Develop relationships with the customer to ensure high customer satisfaction and retention
    • Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
    • Escalate and communicate all tool actions/events and daily activities in field service reports
    • Adhere to safety and confidentiality policies
    Qualifications:

    Bachelor's degree in engineering or related technical area and at least 5 years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered.

    Knowledge, Skills, and Abilities:
    • Experience with Semiconductor industry safety requirements and clean room environment
    • Knowledge annealing laser annealing, or similar semiconductor process equipment preferred
    • Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
    • Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
    • System integration, test, and debug skills
    • Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
    • Ability to build excellent customer relationships
    • Attention to detail and accuracy
    • Ability to work under pressure to meet support deadlines in a multi-tasking environment
    • Must be flexible for emergency call-in work
    • Proficiency in Microsoft Office - Word, Excel, Outlook, and PowerPoint
    • Ability to travel 25%, occasionally on short notice; requires domestic/international travel for training and support of customer projects.
    The expected salary range for this position is $72,000 - $92,000 + bonus + benefits. When determining your pay, we will consider your location, experience, and other job-related factors. If your salary requirements are higher than the advertised range and you remain interested in career opportunities with Veeco, we encourage you to apply or email your resume to

    Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.
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