- Provide field service at domestic and international customer locations for standard equipment and low-complexity custom equipment.
- Perform new system start-up
- Perform low-complexity system troubleshooting
- Perform minor network configuration changes, troubleshooting
- Develop a working knowledge of all product lines relative to the local district/region, including low-complexity custom products. Develop an understanding of applications for these products as related to system design and support.
- Perform depot repairs on products relative to the local district/region.
- Become proficient in providing technical support for products relative to the local district/region, including products sold by GAI-Tronics that may be purchased from another manufacturer.
- Provide technical support, via telephone, to customers and sales representatives.
- Follow established and documented procedures for time accounting and customer invoicing.
- Other duties may be assigned.
- High School diploma or equivalent
- Associate Degree in electronics or Networking or equivalent work/military training
- Ability to lift 50 lbs.
- Ability to read color coded charts and work in an industrial environment
- Valid driver's license and excellent driving record
- Willing and able to travel, domestic and international
- Must be able to satisfy international visa requirements
- Self -Starter with the ability to work independently and travel out of state/country 40% of the time
- Communication Skills: Strong written and verbal communication skills.
- Computer Skills: Basic Computer skills (Microsoft Office, email, etc.
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
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Field Service Technician - Reading, PA, United States - Hubbell Incorporated
Description
Job Overview
Perform depot repair, field service and technical support on standard and specialty systems to internal and external customers. This position will include telephone support, bench repair and field work with the ability to troubleshoot at the system and board level.
A Day In The Life
What will help you thrive in this role?
Required Qualifications and Skills:
Preferred Skills:
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
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