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    Senior Change Management Consultant - Los Angeles, United States - Guidehouse

    Guidehouse
    Guidehouse Los Angeles, United States

    1 week ago

    Guidehouse background
    Description
    Job Family

    Management Consulting

    Travel Required

    Up to 75%+

    Clearance Required

    None

    What You Will Do


    Guidehouse seeks an Organizational Change Management (OCM) and Communications Senior Consultant to take an active role in engagement execution for change management.

    This includes stakeholder management and developing materials around change readiness assessments, communications analysis, communications planning, and the execution of change management and communications collateral.

    OCM Senior Consultants help our clients transform their business processes, improve efficiency and operations, increase transparency, and promote user adoption, and comply with Federal, State, and Local government laws and regulations.

    As a Senior Consultant, you will have responsibility for client management, solution implementation, and overall delivery within your assigned workstream.

    You will be relied upon for project workstreams and interact with clients to ensure engagement success. This includes supporting day-to-day operational meetings with clients and consulting leaders. Senior Consultants must prepare and communicate well-organized communications and presentations to clients and internal executives.

    We encourage career development and hiring for the long term.

    As a Senior Consultant, you will follow a clearly defined career path and continue to deepen your OCM acumen and consulting skills.

    A successful Senior Consultant is self-motivated, outcomes-oriented, capable, and willing to develop solutions independently or collaboratively as part of a team of highly skilled professionals.

    Senior Consultants are provided the opportunity to interact with our clients and to enhance skills across technical competency, business development, and client service.


    As a Senior Consultant, you will work as part of a team of problem solvers with extensive consulting experience, helping our public sector clients solve complex issues from strategy to execution.

    Specific Responsibilities Include

    Proactively assist in the delivery of engagement activities and manage the completion of deliverables
    Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team
    Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff
    Guide client and internal subject matter expert conversations toward effective outcomes
    Develop strategies to solve complex OCM challenges for our clients
    Contribute to the development of the team's industry acumen and capabilities through contribution to internal firm initiatives
    Lead key components of change management projects and teams to develop and implement change strategies and plans
    Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change
    Lead the creation of content for stakeholder engagement regarding planned changes – what's in it for me, why it matters, how it's done, and the program's status
    Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives
    Perform quality assurance reviews on all work products
    Track and report the status of change programs, including key metrics and risks
    Support the development and continuous improvement of Guidehouse change management methodologies and tools
    Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials

    What You Will Need

    Prosci or CCMP certification
    Minimum of THREE (3) years of change management experience with a minimum of THREE (3) years in a lead capacity
    Bachelor's Degree; OR SEVEN (7) years' relevant experience may be used in lieu of Bachelor's Degree
    Experience implementing technology systems; examples include Salesforce, ServiceNow, Workday, etc
    Communications experience creating collateral, specifically through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products
    Organizational and project management skills
    Experience leading one or more tasks or work streams within a client engagement, overseeing individual contributions, as well as potentially overseeing the work of additional engagement or junior staff

    What Would Be Nice To Have

    Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively through MS PowerPoint, including creating custom visuals and customization of slide masters
    The ability to work as part of a team and prioritize resources and time effectively
    Comfort with quantitative analysis in Excel, for example, with pivot tables and conditional formatting, as well as the ability to translate analysis findings into easily digestible visuals or communications
    Ability to adapt quickly to changing priorities and develop successful professional relationships with key internal and external stakeholders
    Experience implementing change management for large-scale (5,000+ users) technology systems implementation projects
    Minimum of THREE (3) years of management consulting experience within the public sector
    Experience managing small project teams (2-4 team members)
    Knowledge of graphic design concepts
    Experience documenting Standard Operating Procedures (SOPs)
    Experience with business process redesign
    Experience designing complex surveys and associated data analysis
    Experience with copy-editing
    Experience using Visio, documenting workflows, and doing process mapping
    Master's degree in communications, organizational design, public policy, administration, or other appropriate degree


    The annual salary range for this position is $94,900.00-$142, Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

    What We Offer


    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

    Benefits Include

    Medical, Rx, Dental & Vision Insurance
    Personal and Family Sick Time & Company Paid Holidays
    Position may be eligible for a discretionary variable incentive bonus
    Parental Leave and Adoption Assistance
    401(k) Retirement Plan
    Basic Life & Supplemental Life
    Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
    Short-Term & Long-Term Disability
    Student Loan PayDown
    Tuition Reimbursement, Personal Development & Learning Opportunities
    Skills Development & Certifications
    Employee Referral Program
    Corporate Sponsored Events & Community Outreach
    Emergency Back-Up Childcare Program
    Mobility Stipend

    About Guidehouse

    Guidehouse is an Equal Employment Opportunity / Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


    Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

    Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies.

    All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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