Jobs
>
Albany

    BSH Field Service Engineer - Albany, United States - Hologic

    Hologic
    Hologic Albany, United States

    2 weeks ago

    Default job background
    Description
    Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.
    We are growing and are thrilled to be recruiting in the Albany, NY area.
    Joining a team in our

    Breast & Skeletal Health

    you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products.

    As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance.

    You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

    Summary Of Duties And Responsibilities

    Responsible for the installation and service of Hologic products (bone densitometry, mammography, digital mammography, and mini c-arms) which include electrical, mechanical and software components.

    Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.

    Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.

    Assist other Field Engineers as necessary.
    Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
    Complete and submit all required paperwork on time and accurately.
    Train customers on the basic operation and use of Hologic products.

    Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.

    Provide support at conventions, trade shows and customer trials.

    Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.

    Manage inventory, keep accurate records, and return unused and failed parts promptly.

    Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.

    Manage the assigned territory in an organized fashion.
    Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.
    Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
    Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
    Qualifications
    Must be a self-starter, able to travel and work independently with minimal supervision.
    Must be capable of multi-tasking, setting priorities and scheduling work activities.
    Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
    Willing to work flexible hours and overtime on short notice.
    Position requires the ability to be "on call" after normal working hours.
    Depending on location, position may require frequent overnight travel.
    Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance.
    High degree of mechanical aptitude.
    Excellent communications skills, both written and verbal are required
    Education
    Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.
    Experience

    2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.

    Experience designing, installing, or maintaining computer networks highly desirable.
    Specialized Knowledge
    Strong computer literacy.

    Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.

    Additional Details
    Must be able to lift a minimum of 50 pounds.
    -
    • The annualized base salary range for this role is $62,100 to $97,000and is bonus eligible.
    Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
    Agency And Third Party Recruiter Notice

    Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department.

    In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.

    All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
    Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities.

    Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

    Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
    #LI-Lb2

    #J-18808-Ljbffr
  • Express Employment International

    Field Services Engineer

    2 weeks ago

    Express Employment International Albany, United States

    Field Service Engineer · Location: Albany, NY · Salary: $38.00/hr to $45.00/hr · This is a full-time, direct-hire position · (Seeking an experienced technician for overhead cranes) · Essential Functions of the Field Service Engineer: · • Travel to customer sites in a company vehi ...

  • Infotree Global Solutions

    Field Services Engineer

    3 days ago

    Infotree Global Solutions Albany, United States

    Responsibilities · Performs on-site service and repair of semiconductor processing equipment · Troubleshoots equipment problems · Maintains records and reports as required · Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interrup ...

  • DISCO HI-TEC AMERICA, INC.

    Field Service Engineer

    2 weeks ago

    DISCO HI-TEC AMERICA, INC. Albany, United States

    Company Overview: · DISCO Corporation is a global leader in precision cutting, grinding, and polishing manufacturing equipment. Headquartered in Tokyo, Japan, with around 5,000 employees spanning 50+ locations across four continents, DISCO specializes in semiconductor, medical de ...

  • Insight Global

    Field Services Engineer

    1 week ago

    Insight Global Albany, United States

    A Semiconductor client of Insight Global is looking for a Field Service Engineer to join their team in Albany, NY. Must be local to Albany Full-time, on-site role. · Responsibilities · Performs on-site service and repair of semiconductor processing equipment · Troubleshoots eq ...

  • Everything is great

    Field Service Engineer

    1 week ago

    Everything is great Albany, United States

    Job Title: Field Service Engineer · Job Type: Full Time · Salary: $25-35 per hour (DOE) · Location: Albany, NY · Responsibilities: · Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/processing equipment. · Ev ...

  • MTS Systems Corporation

    Field Service Engineer

    5 days ago

    MTS Systems Corporation Albany, United States

    Company Description · Ignite Your Career - Test and Simulation Industry · Transforming what's possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it's a rewarding career path for talented individuals who are ...

  • Illinois Tool Works

    Field Service Engineer

    3 days ago

    Illinois Tool Works Albany, United States

    To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-sit Service Engineer, Field Servi ...

  • Infotree Global Solutions

    Field Services Engineer

    2 weeks ago

    Infotree Global Solutions Albany, United States

    Responsibilities · Performs on-site service and repair of semiconductor processing equipment · Troubleshoots equipment problems · Maintains records and reports as required · Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interrup ...

  • Atlas Copco Airpower N.V.

    Onsite Service Engineer

    2 weeks ago

    Atlas Copco Airpower N.V. Albany, United States

    We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. · That's where you come in – we believe our people ma ...

  • Express Employment International

    Field Services Engineer

    1 week ago

    Express Employment International Albany, United States

    Field Service Engineer · Location: Albany, NY · Salary: $38.00/hr to $45.00/hr · This is a full-time, direct-hire position · (Seeking an experienced technician for overhead cranes) · Essential Functions of the Field Service Engineer: · • Travel to customer sites in a company ve ...

  • Express Employment International

    Field Services Engineer

    2 weeks ago

    Express Employment International Albany, United States

    Field Service Engineer · Location: Albany, NY · Salary: $38.00/hr to $45.00/hr · This is a full-time, direct-hire position · (Seeking an experienced technician for overhead cranes) · Essential Functions of the Field Service Engineer: · Travel to customer sites in a company ...

  • Edwards

    Onsite Service Engineer

    2 weeks ago

    Edwards Albany, United States

    We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. · That's where you come in – we believe our people ma ...

  • Edwards Vacuum

    Onsite Service Engineer

    2 weeks ago

    Edwards Vacuum Albany, United States

    We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. · That's where you come in - we believe our people m ...

  • Danaher Corporation

    Field Service Engineer

    1 week ago

    Danaher Corporation Albany, United States

    Field Service Engineer · For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevan ...

  • Infotree Global Solutions

    Field Services Engineer

    2 weeks ago

    Infotree Global Solutions Albany, United States

    Responsibilities · Performs on-site service and repair of semiconductor processing equipment · Troubleshoots equipment problems · Maintains records and reports as required · Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and inte ...

  • Danaher

    Field Service Engineer

    2 weeks ago

    Danaher Albany, United States Full time

    Field Service Engineer · For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers releva ...

  • Green Recruitment Company

    Field Service Engineer

    2 weeks ago

    Green Recruitment Company Albany, United States

    Field Service Engineer · Location: Albany, NY · Contract Type: 12-month contract · Hourly Rate: $35-$45, dependent on experience · The Green Recruitment Company is eager to find a dynamic Field Service Engineer to join our team working on Utility Scale Solar PV Sites in Albany, N ...

  • Illinois Tool Works

    Field Service Engineer

    1 day ago

    Illinois Tool Works Albany, United States

    Ignite Your Career - Test and Simulation Industry · Transforming what's possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it's a rewarding career path for talented individuals who are willing to work hard, ...

  • Danaher Corporation

    Field Service Engineer

    2 weeks ago

    Danaher Corporation Albany, United States

    Field Service EngineerFor over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to ...

  • Disco Hi-Tech America

    Field Service Engineer

    2 weeks ago

    Disco Hi-Tech America Albany, United States

    Company Overview: · DISCO Corporation is a global leader in precision cutting, grinding, and polishing manufacturing equipment. Headquartered in Tokyo, Japan, with around 5,000 employees spanning 50+ locations across four continents, DISCO specializes in semiconductor, medical d ...