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IT Helpdesk Level 1 Support - North Richland Hills, United States - GritR Sports
Description
Job Description
Job DescriptionIT Helpdesk Level 1 Support
Department: IT
Compensation: $18/hr starting ($19 after successful 90 day probation period)
Level: Associate
Duties:
React and troubleshoot incidents with PC, Mac, iOS, Android devices
Maintain/troubleshoot onsite network equipment
Maintain/troubleshoot onsite WMS system
Maintain and update the accurate inventory of all company assets
Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference
Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)
Escalate issues to the Level 2, Level 3 Support
Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)
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