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North Richland Hills

    IT Helpdesk Level 1 Support - North Richland Hills, United States - GritR Sports

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    Description

    Job Description

    Job Description

    IT Helpdesk Level 1 Support

    Department: IT

    Compensation: $18/hr starting ($19 after successful 90 day probation period)

    Level: Associate

    Duties:

    React and troubleshoot incidents with PC, Mac, iOS, Android devices

    Maintain/troubleshoot onsite network equipment

    Maintain/troubleshoot onsite WMS system

    Maintain and update the accurate inventory of all company assets

    Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference

    Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)

    Escalate issues to the Level 2, Level 3 Support

    Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)

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