- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
- Maintains familiarity with the work of clinical staff, physicians, and administration to successfully identify appropriate contacts for project monitoring and data collection.
- Effectively communicates with key contacts to obtain information that relates to strategic initiatives as highlighted by site and system patient experience leadership.
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
- Conducts self in a manner that is congruent with cultural diversity, equity, and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
- Participates on committees and task forces as assigned, ensuring that critical objectives are clearly explained, and action items are appropriately delegated. Follows-up on action items as necessary to ensure completion of assignments.
- Partners with clinical and non-clinical areas to develop department-specific programs to sustain a culture of ICARE values, safety and personalized service supporting standardization of the Houston Methodist Experience.
- Provides coaching and training on best practices consistent with handling of patients concerns; coordinates improvement initiatives resulting in enhanced organization/ system's image.
- Composes meeting minutes for committees and department meetings as assigned.
- Maintains associated project tracking and accountability systems, creates files, and develops effective presentation tools and/or reports for significant activities. Utilizes technology resources to conduct research for assigned projects.
- Facilitates performance improvement initiatives and patient satisfaction best practices in collaboration with system patient experience resources.
- Helps minimize excess cost(s) by assisting and recommending solutions in achieving departmental objectives.
- Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
- Represents the Houston Methodist Experience before hospital and professional entities and develops positive working relationships.
- Support system innovative and technology indicatives and processes to improve patient experience outcomes.
- Participates in special projects and department initiatives and seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Bachelor's degree in healthcare administration, business administration, or health sciences field preferred
- Two years of experience in a healthcare, medical research, or academic setting with an emphasis on project management experience
- N/A
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Excellent time management skills and ability to work with multiple time-critical priorities
- Strong knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
- On Call* No
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
-
Patient Experience Specialist
2 weeks ago
Houston Methodist Willowbrook Hospital Houston, United StatesAt Houston Methodist, the Patient Experience Specialist position is responsible for design, implementation, and evaluation of tools, products, processes/tactics to enhance the patient experience. Responsibilities for this position include, but are not limited to, rounding, report ...
-
Customer Experience Specialist
5 days ago
The Silver Lining West Bend, United States** Customer Experience Specialist** · **Job Category****:** Customer Experience · **Requisition Number****:** CUSTO01854 · Showing 1 location · **Job Details** · **Description** · **Summary of Responsibilities** · Accountable for executing the Customer Experience strategy. Usi ...
-
Customer Experience Specialist
3 weeks ago
The Silver Lining West Bend, United States** Customer Experience Specialist** · **Job Category****:** Customer Experience **Requisition Number****:** CUSTO01854 Showing 1 location **Job Details** · **Description** · **Summary of Responsibilities** · Accountable for executing the Customer Experience strategy. Using th ...
-
Patient Experience Specialist
3 weeks ago
Houston Methodist Sugar Land, United StatesOverview · At Houston Methodist, the Patient Experience Specialist position is responsible for design, implementation, and evaluation of tools, products, processes/tactics to enhance the patient experience. Responsibilities for this position include, but are not limited to, roun ...
-
patient experience specialist
2 weeks ago
Houston Methodist Sugar Land, TX , USA, United StatesAt Houston Methodist, the Patient Experience Specialist position is responsible for design, implementation, and evaluation of tools, products, processes/tactics to enhance the patient experience. Responsibilities for this position include, but are not limited to, rounding, report ...
-
Customer Experience Specialist
1 week ago
Percepta Houston, United States**Requisition Title**: : Customer Experience Specialist - Inquiry (03VMT) · US-TX-Houston · **Description**: · Summary · The Customer Experience Specialist - Inquiry (CXSI) will work with customers to earn and retain their loyalty by quickly and accurately addressing their inquir ...
-
Quoting Specialist with Industry Experience
3 weeks ago
Boro Park Mktg & Mfg Inc Houston, United States**Quoting Specialist with Industry Experience** · Boro Park is more than just a sheet metal fabrication company; we're dedicated leaders and forward-thinking individuals. Our mission is fueled by a client-first approach, aiming to meet and exceed expectations while fostering an e ...
-
Seasonal Customer Experience Specialist
2 weeks ago
The Peach Truck - Houston Houston, United StatesJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, an ...
-
Customer Experience Specialist- Fulfillment
2 days ago
Woodforest National Bank The Woodlands, United States**Customer Experience Specialist · - Fulfillment**-**063418** · **Description** · Take the next step toward your new career today · Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Wood ...
-
Medical Billing Specialist 3 Year Experience
2 weeks ago
Premier Chiropractic Pearland, United StatesWe are a busy Chiropractic facility looking to hire an onsite Medical Billing & Coding specialist with **3 to** **5 years experience minimum**. Must have great communication skills and great with numbers. We are looking for a person that is dependable, has a positive attitude and ...
-
User Experience and Support Epic Specialist
3 days ago
UTHealth Houston Houston, United States**What we do here changes the world.** UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. · **Once you join us, you won't want to leave.** It's because we reward our team for th ...
-
Customer Service Associate
2 weeks ago
Aerocare Wisconsin West Bend, United States**This is a Part Time opportunity M-F hours pm.** · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passion ...
-
Sales Associate
2 weeks ago
Tennies Ace Hardware West Bend, United StatesFull Time/Part Time Sales Associates Jackson WI · WAGE $ $16.00 · It's our goal to enthusiastically meet our customers' hardware needs by offering the best brands, providing quality merchandise, offering solutions to our customers needs with fast, friendly, and "legendary" custom ...
-
Outside Sales Rep
2 weeks ago
Connect Chiropractic West Bend, United StatesAre you ready to embark on an exciting sales adventure? We are looking for an enthusiastic individual to join our team as a full-time **Outside Sales Rep** at Connect Chiropractic · With a base salary of **$40,000 per year (plus commission)**, the earning potential is fantastic Y ...
-
Groundperson - Union - Nts
3 weeks ago
Nelson Tree Service, LLC - 468 West Bend, United States**Job Title: Groundperson**: · The groundperson is responsible for gathering and feeding brush & debris into a woodchipper, scanning areas from trip and fall hazards, ensuring other workers stay out of the path of travel. This position is also responsible for maintaining equipmen ...
-
Team Lead Mobile Blood Operations
3 weeks ago
Versiti, Inc. West Bend, United StatesOverview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind t ...
-
Nelson Tree Service, LLC - 468 West Bend, United States**Job Title: Trimmer/Climber (DL Required)**: · This position trims, tops, and reshapes trees to remove low-hanging, dead, and excess branches, providing clearance for utility powerlines. · - Nelson crews are widely heralded as among the most well-trained vegetation management sp ...
-
Trimmer/climber - Union - Nts
3 weeks ago
Nelson Tree Service, LLC - 468 West Bend, United States**Job Title: Trimmer/Climber**: · This position trims, tops, and reshapes trees to remove low-hanging, dead, and excess branches, providing clearance for utility powerlines. · - Nelson crews are widely heralded as among the most well-trained vegetation management specialists in t ...
-
Construction worker: Railway construction Hanau
3 weeks ago
NebulaTech West Bend, United StatesAt the earliest possible date, we are looking for you as a bricklayer / drywall builder / high-rise builder / civil engineer as a construction specialist for DB Bahnbau Gruppe GmbH at the locations Büdingen, Friedberg (Hessen), Gelnhausen, Gießen, Hanau or Offenbach (Main). · You ...
-
Sewer Operations Specialist
1 week ago
City of West Bend West Bend, United States**Sewer Operations Specialist Full Time** · **City of West Bend, WI** · **ONLINE APPLICATION** · Under limited supervision, will be responsible for work of routine difficulty in the operation and maintenance of the treatment plant, collection system and lift stations. Have the ab ...
patient experience specialist - Sugar Land, TX , USA, United States - Houston Methodist
Description
At Houston Methodist, the Patient Experience Specialist position is responsible for design, implementation, and evaluation of tools, products, processes/tactics to enhance the patient experience. Responsibilities for this position include, but are not limited to, rounding, reporting, staff coaching and training, and unit assessments. The Patient Experience Specialist position will recommend appropriate interventions designed to meet specific patient experience targets and objectives and will prioritize areas of need within the hospital with guidance from local and system leadership. This position will also support the facilitation of performance improvement processes to support continuous improvement in the provision of safe, quality patient care and will work in collaboration with the system patient experience resources to identify and recommend best practices.PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
PEOPLE ESSENTIAL FUNCTIONS
EDUCATION
LICENSES AND CERTIFICATIONS - REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report's best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.