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Data Management Team Member-Supply Chain - Lebanon, OR, United States - ENTEK
Description
Shift:
Mon,Tue,Wed,Thu,Fri
Schedule:
Monday-Friday (On-Site)
ENTEK is seeking an enthusiastic and service-oriented individual to join our team as a Customer Care Team Member.
As a Customer Care Team Member, you will manage customer orders from start to finish, including tracking, and serve as a liaison between ENTEK and customers to resolve issues and update orders based on customer requests.
You will be expected to manage interactions with internal and external customers in a professional and positive manner, ensuring they receive the highest quality of serviceYou will have the opportunity to manage domestic and international shipping, including working with freight forwarders and coordinating over-the-road and inter-modal shipments.
Through collaboration with internal teams, you will help keep track of inventory, coordinate logistics, and ensure timely fulfillment of orders.
When scheduling outbound shipments, you will work with internal and external teams and third-party logistics providers to ensure timely deliveries.
As part of this work, you will need to stay up to date with domestic and international shipping regulations, including understanding INCO terms and analyzing freight charges.
We will look to you to be proactive and suggest ways to improve operations, efficiency, cost savings, and customer service as appropriate.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
Associate's degree and five (5) years of experience in customer service, or equivalent years of education and experienceFive (5) years of experience in inventory planning and coordination.
Ability to read, analyze, and interpret most documents.
Ability to define problems, collect data, establish facts, and draw valid conclusions to then develop reasonable solutions.
Advanced computer skills, including but not limited to designing, building and navigating spreadsheets.
Strong interpersonal, verbal, and written English communications skills including the ability to understand and follow written and verbal instructions.
Ability to collaborate effectively with other departments such as sales, accounting, billing and shipping.Strong understanding of customer service quality as well as an innate understanding of customer service recovery methods and procedures.
Health insurance with PPO and HSA medical options, dental, and vision; employer-paid STD, LTD, basic life insurance, and employee assistance programTuition reimbursement
Our diverse team spans a huge array of disciplines, but whether you are a welder, an engineer, a scientist, a production associate, or machinist, you will work towards a common goal..
to make ENTEK the best it can be for its customers, employees and community. Stop by our website at to learn more about our company and the opportunities that await you at ENTEK.
