Desktop Support Technician - Chesterfield, United States - DAIKIN TMI LLC

DAIKIN TMI LLC Chesterfield, United States

3 weeks ago

Description

Job Description

May include:

Installs, modifies, and makes minor repairs to computer hardware and software systems
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Maintains system functionality by testing computer components
Consults with users to determine appropriate hardware and software needs and assists in placing orders
Tests compatibility of new programs with existing ones
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
Installs software and necessary applications for workflow
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers
Maintains system capability by testing computer components
Documents hardware and software updates
Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies

Nature & Scope:

Ensures work is aligned with Managers expectations, goals, and vision
Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
Works on moderate to difficult to issues and projects
Provides guidance and training to team members

Knowledge & Skills:

Must be able to demonstrate initiative to thoughtfully and fully and follow up on all requests ensuring compliance with company policies and procedures
The ability to follow processes and procedures to ensure effective department workflow
Have MS Excel skills at an intermediate level
Strong analytical skills
Ability to effectively manage multiple projects and tasks and meet deadlines
Strong organizational skills and ability to work in high-volume, fast-paced environment
Ability to work effectively, cooperatively and efficiently within a team environment
Ability to complete projects and assignments with minimal direction from leadership

Experience:

Prior experience working on a Helpdesk, in IT, or similar technical function
Specialty computer courses or A+ training

Education/Certification:

High School degree preferred

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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