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Tier 2/Tier 3 Support Technician - St Charles, United States - Concero

Concero St Charles, United States

1 month ago

Technology / Internet

Description

Job Description: We are currently seeking a skilled IT Support Technician to join our team. The ideal candidate will have a strong background in IT support, with proficiency in troubleshooting various operating systems, wiring, networking, and providing excellent customer service both over the phone and in person. In this role, you will be responsible for working on service desk tickets, communicating with clients, and resolving service issues.

Responsibilities:Provide technical support to end users over the phone and in person
Troubleshoot and resolve issues related to Windows, OSX, and LINUX systems
Perform wiring tasks as necessary for network infrastructure
Configure and maintain network equipment and peripherals
Assist with software and hardware installations and upgrades
Ensure all support requests are documented and resolved in a timely manner
Collaborate with team members to address complex technical issues
Maintain accurate inventory records of IT equipment and supplies
Requirements:Must have a minimum of 3 years IT support experience.
Proficiency with Windows, OSX, and LINUX operating systems
Proficient at troubleshooting software and hardware issues
Proficient at wiring tasks related to network infrastructure
Expertise with network troubleshooting, design, concepts, and protocols
Proficiency with Microsoft Office Suite (Installation, configuration, and support)
Strong attention to detail and organizational skills
Excellent communication and interpersonal skills
Ability to provide support to end users effectively over the phone and in person
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus

If you are a motivated individual with a passion for IT and a dedication to providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and become a valuable asset in delivering reliable IT solutions to our clients.

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