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    Field Service Technician - Sacramento, United States - Latitude, Inc.

    Latitude, Inc.
    Latitude, Inc. Sacramento, United States

    6 days ago

    Default job background
    Description

    Job Description

    Job DescriptionAV Field Service Technician

    Main Points
    • Salary: 70k-90k depending on experience
    • Located in Sacramento, CA ( will be local travel in area)
    • Must have basic AV troubleshooting knowledge
    • Configuration of IP Settings

    Responsibilities

    • Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
    • Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems
    • Retrieve and load control system code and troubleshoot control systems Repair connectors, cables, and other system components
    • De-install/install system components, devices, and equipment
    • Provide detailed status of system repair and follow up on unresolved issues
    • Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
    • Provide system training to the owner or client when required
    • Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
    • Act as primary trainer and mentor for Service Technician new hires and trainees when needed
    • Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans
    • Attend training classes and maintain certifications as required by management
    • Following safety standards as required by OSHA and management

    Requirements

    • Associate degree or equivalent experience
    • AVIXA CTS certification preferred
    • Attain a CompTIA Network+ certification within two years of starting this position
    • 2+ years' previous experience providing technical AV/IT and/or field engineering support
    • Proficiency using Windows and Apple software
    • Must have the ability and technical knowledge to set up and color balance video displays
    • Experience in programming languages from various AV manufacturers, including AMX, Crestron,
    • Must have working familiarity with programming languages like Python, HTML, C#Pro, as well as digital communication protocols such as IP, RS232, RS485, and various USB interfaces
    • Must have advanced proficiency setting up and adjusting common audio and video equipment including video and audio-conferencing systems
    • Must have advanced proficiency using software, hand tools and test equipment of the audiovisual and IT trades
    • Must have advanced proficiency configuring wired and wireless TCP/IP networks
    • Excellent communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required
    • Work hours will vary according to individual customer site schedules. Some work may require weekend commitments

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