- Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
- Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company's system, and obtaining consular releases as well as other government agency releases as appropriate
- Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
- Process bills of lading and provide clear instructions to the team for handling each shipment.
- Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
- Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
- Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
- Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
- Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
- Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.
- Three years of experience in a role involving extensive client contact required.
- Familiarity with domestic and international geography including countries and major cities.
- Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
- Ability to be highly productive while keeping cool under pressure.
- Excellent communication skills, both written and verbal.
- Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.
- Familiarity with domestic and international geography including countries and major cities.
- Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action.
- Ability to be highly productive while keeping cool under pressure.
- Excellent communication skills, both written and verbal
- Freight Forwarding experience preferred.
- Prior use of CargoWise One is a definite plus.
- English (reading, writing, and verbal)
- Computer skills, including frequent prior use of MS Outlook, Excel, and Word
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Freight Forwarder - Romulus, United States - DSV
Description
Time Type:
Full TimeSummary
The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.
Duties and Responsibilities
Educational background / Work experience
Skills & Competencies
Mathematical Skills
Other Skills
Function / Market & Industry Knowledge / Business Acumen / Processes
Preferred Qualifications
Language skills
Computer Literacy
Physical and/or Mental Requirements / Working Conditions
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.
For this position, the expected base pay is: $20.50 - $27.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
