- Team Lead for a call center associates to deliver expected customer service
- Supervision and development of the Team by setting daily, weekly, and monthly goals, counseling, and training, evaluating performance, and directing work assignments to ensure effective departmental operations.
- Continuously review and take appropriate action to improve or highlight representative statistics, including call numbers, total bookings, quality of customer service, etc..
- Participate in manager meetings, brainstorming sessions, and communicating with each other to improve company sales and customer service.
- Participate and/or lead daily staff meetings to communicate the status of current numbers, to motivate and to identify trends or needs within the department and the company to improve in all areas.
- Ensure proper resolution to escalated member concerns and document resolution appropriately.
- Provide guidance, coaching, and/or disciplinary actions when needed for performance deficiencies and/or violations of company policies.
- Minimum of two years of customer service work experience and one year as a team lead/supervisor
- Strong communication and customer service skills
- Demonstrated ability to achieve set goals through management
- Strong presentation and facilitation skills with the ability to motivate and engage others
- Decision-making and problem-solving abilities
- Basic Computer Skills
- Multi-tasking, organizational and leadership skills
- Ability to follow direction as well as work independently
-
Team Lead
1 week ago
Pyramid Healthcare, Inc. Asheville, United StatesOverview: Our Assertive Community Treatment Teams (ACTT) provide a "hospital without walls" program that brings high intensity behavioral health services into the community to serve people who may not have access to the care they need. ACTT is a comprehensive team of professional ...
-
Team Lead
2 weeks ago
Pyramid Healthcare Inc Asheville, United StatesJob Description · Job DescriptionOur Assertive Community Treatment Teams (ACTT) provide a "hospital without walls" program that brings high intensity behavioral health services into the community to serve people who may not have access to the care they need. ACTT is a comprehensi ...
-
Team Lead-109010
4 days ago
Extended Stay America Asheville, United States Full timeRequirements · KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES · Able to comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, asso ...
-
Travel Team Lead
2 weeks ago
PrideStaff Asheville, United StatesTravel Team Lead -Asheville - 2nd Shift - $20.00 · PrideStaff is currently recruiting for a Team Lead for a local travel benefit company. This is an excellent opportunity for a customer focused individual that is self-motivated, outgoing, and goal oriented. · Job Summary: · O ...
-
Travel Team Lead
2 weeks ago
PrideStaff- Asheville Asheville, United StatesJob Description Job Description Travel Team Lead - Asheville - 2nd Shift - $20.00PrideStaff is currently recruiting for a Team Lead for a local travel benefit company. This is an excellent opportunity for a customer focused individual that is self-motivated, outgoing, and goal or ...
-
Team Lead
2 weeks ago
Vera Bradley Sales, LLC Asheville, United StatesSet high standards and motivate the team to create The Experience. Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasti Team Lead, Leadership, Store ...
-
Team Lead
3 weeks ago
Rack Room Shoes Asheville, United StatesRack Room Shoes - Asheville Outlets [Store Manager] As a Team Lead at Rack Room Shoes, you'll: Assist in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures; Provide leadership, g ...
-
Team Lead
6 days ago
Pyramid Healthcare, Inc. Asheville, NC, United StatesOverview: Our Assertive Community Treatment Teams (ACTT) provide a hospital without walls program that brings high intensity behavioral health services into the community to serve people who may not have access to the care they need.ACTT is a comprehensive team of professionals f ...
-
Team Lead
4 days ago
Pyramid Healthcare, Inc. Careers Asheville, United StatesOverview: · Our Assertive Community Treatment Teams (ACTT) provide a hospital without walls program that brings high intensity behavioral health services into the community to serve people who may not have access to the care they need. ACTT is a comprehensive team of professiona ...
-
Team Lead
5 days ago
Pyramid Healthcare, Inc. Asheville, NC, United States Full timeOverview: · Our Assertive Community Treatment Teams (ACTT) provide a hospital without walls program that brings high intensity behavioral health services into the community to serve people who may not have access to the care they need.ACTT is a comprehensive team of professional ...
-
Professional Cleaner--Team Lead
1 week ago
Designer Maid Asheville, United StatesJob Description · Job DescriptionBenefits:Company car · Dental insurance · Training & development · Vision insurance · Position: Professional Team Lead Cleaner · Location: Asheville, North Carolina and Surrounding Areas · Pay Range: $17-$18 per hour (from clock in to clock out) · ...
-
RN - Team Lead - ICU
1 day ago
Mission Hospital Asheville, NC, United StatesMission Hospital is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Trauma Nurse Lead position and spend more time at the bedside with the patient. · ...
-
Professional Cleaner--Team Lead
2 weeks ago
Designer Maid Asheville, United StatesJob Description · Job DescriptionBenefits:Company car · Dental insurance · Training & development · Vision insurance · Position: Professional Team Lead Cleaner · Location: Asheville, North Carolina and Surrounding Areas · Pay Range: $17-$18 per hour (from clock in to clock out) · ...
-
Team Lead Med Comm
1 month ago
HCA Healthcare Asheville, United States Full timeDescription · Introduction · Do you want to join an organization that invests in you as a Team Lead Med Comm? At Mission Health, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. · Be ...
-
Team Lead Operator 2nd Shift
4 days ago
Poppy Handcrafted Popcorn LLC Asheville, NC, United States Full timeWe sell direct-to-consumer and wholesale throughout the U.We are looking for innovative, creative, high energy, and talented professionals that have a passion for growing strong brands and products, thriving in an entrepreneurial environment, and building and leading fun, high-pe ...
-
Team Lead Operator 2nd Shift
3 weeks ago
Poppy Handcrafted Popcorn LLC Asheville, NC, United StatesWe sell direct-to-consumer and wholesale throughout the U.We are looking for innovative, creative, high energy, and talented professionals that have a passion for growing strong brands and products, thriving in an entrepreneurial environment, and building and leading fun, high-pe ...
-
Pathways Health and Community Support, LLC. Asheville, NC, United States Full time· ABOUT YOUR ROLE: · The Coordinated Specialty Care (CSC) Assistant Team Lead provides clinical guidance and supervision to the CSC team, and screens and recruits clients and family members into the CSC program. The Assistant Team Lead works with staff inside the organization a ...
-
CBO Team Lead
2 weeks ago
UNC Health Care Hendersonville, United States**Description** · Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · Summary: · The CBO Team Lead assists the Billing Manager as a working leader for their assign ...
-
Licensed Practical Nurse
4 weeks ago
The Laurels of Greentree Ridge Asheville, United States Full timeLicensed Practical Nurse (LPN) · Want to make a difference in someone's life every day? As a nurse with The Laurels of Greentree Ridge, you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compass ...
-
Registered Nurse
4 weeks ago
The Laurels of Greentree Ridge Asheville, United States Full timeAre you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at The Laurels of Greentree Ridge, you have the opportunity to use your nursing skills and become a leader. · The Laurels of ...
Travel Team Lead - Asheville, United States - PrideStaff- Asheville
Description
Job Description
Job DescriptionTravel Team Lead - Asheville - 2nd Shift - $20.00
PrideStaff is currently recruiting for a Team Lead for a local travel benefit company. This is an excellent opportunity for a customer focused individual that is self-motivated, outgoing, and goal oriented.
Job Summary:
Our Team Lead provides supervision and development of the Travel Department Agents. This position is responsible for motivating, coaching, and communicating with the Travel team all while helping to ensure that our members are receiving excellent customer service.
Duties and Responsibilities:
Qualifications and Requirements:
Hours of Work: Monday to Friday - 11:30 am to 8:00 pm and one Saturday a month 10:00 am to 2:00 pm
Come Join Our Team