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    M365 Platform Manager - Dallas, United States - Request Technology

    Request Technology
    Request Technology Dallas, United States

    3 weeks ago

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    Description

    ***Hybrid, 3 days onsite, 2 days remote***

    ***We are unable to sponsor as this is a permanent full-time role***

    A prestigious company is looking for a M365 Service Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc.

    Responsibilities:

    • Provide leadership in establishing robust M365 service administration protocols
    • Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc
    • Continually develops the processes and policies for provisioning
    • Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem
    • Promotes optimal useability of M365 services
    • Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people
    • Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve
    • Works closely with the Security team, prioritizing safety of the firm's systems and content
    • Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations
    • Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization
    • Provides level three support for functional requests relating to M365 collaboration services
    • Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement
    • Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues
    • Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity
    • Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time

    Qualifications

    • Bachelor's degree in Computer Science or a related field.
    • 5+ years of M365 product experience
    • Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization
    • In depth knowledge of SharePoint Online and Microsoft Teams is required
    • Holistic knowledge of the M365 Suite is required
    • Knowledge of Intapp Workspaces is helpful
    • PowerShell Scripting
    • Proven change management skills
    • M365 certification, such as MS Teams Specialist, SPO Admin and or Development
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