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    Group Reservations Coordinator - San Diego, United States - HYATT Hotels

    HYATT Hotels
    HYATT Hotels San Diego, United States

    1 week ago

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    Description

    Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent.

    The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided. Candidate will manage group reservations and group rooms inventory, specifically:

    • Establish initial contact with customer at file turnover
    • Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
    • Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
    The swage for this position is $25.50 per hour. This is the pay range for this position that Manchester Grand Hyatt San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

    Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care after 30 days of Full Time employment, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, complimentary parking and many more

    Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
    • Expert knowledge of Word, Excel and Encore/Spirit
    • Excellent multi-tasking and organizational skills
    • Excellent time-management skills
    • Excellent customer service and interface skills
    • Understanding of rooms merchandising and yield management processes
    • Experience with Group Sales computer systems including Opera and Reserve preferred
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