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    Field System Administrator - Bremerton, United States - CDW

    CDW
    CDW Bremerton, United States

    1 month ago

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    Field System Administrator - Print - Navy SMIT - Bremerton, WA
    Field System Administrator - Print - Navy SMIT - Bremerton, WA

    Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world.

    The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services.

    CDW-G supports the SMIT contractor in several of these service areas.

    Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future.

    We are an innovative Fortune 200 leader drivingmeaningful technological change for customers in virtually every industry.
    CDW currently seeks a Field System Administrator – Print to join our NGEN SMIT team.

    You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.


    Responsibilities:
    Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including:

    Installation
    Configuration
    Testing
    Troubleshooting (onsite and via phone)
    Repair

    Proactively manage Service Tickets and update service-related activities in a timely manner
    Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations
    Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations
    Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters
    Interpret clients' needs and work toward resolution
    Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner
    Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory
    Clearly communicate service offerings and performance expectations to leadership
    Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
    Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
    Work with vendors, client, and CDW leadership to develop strategy
    Manage to metrics to ensure SLA compliance
    Maintain customer relationships
    Maintain partner relationships
    Lead and facilitate the development of common practices
    Required Qualifications
    Security+ Certification
    High School Diploma or equivalent
    1+ years of experience working with an OEM or Third-Party provider of printer repair services
    Intermediate understanding of the appropriate physical hardware
    Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
    Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
    Ability to understand, remember, and communicate routine, factual information
    Ability to compose materials such as detailed reports, work-related manuals
    Preferred Qualifications
    3+ years of experience working with an OEM or Third-Party provider of printer repair services
    Printer Certifications (HP, Xerox)
    Technical certifications associated to the chosen professional track

    ITIL
    A+ or Network+
    Bachelor's degree or equivalent experience
    Comprehensive knowledge of print service offerings
    Experience with Adobe creative suite
    Proficient in Microsoft Access and SQL

    Salary range:
    $62, $76,960.00, depending on experience and skill set

    Benefits overview:
    https://cdw.benefit-Salary ranges may be subject to geographic differentials

    Date Posted:
    Apr 01, 2024

    Job Category:
    Engineering

    Location:
    Washington, District of Columbia

    Remote Type:
    Not Remote
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    CDW is an equal opportunity employer committed to a diverse and inclusive workplace. View our EEO Statement, Posters and Notices . If you are an individual that needs assistance inapplying for a position, please start here .

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