- Manages the hardware life cycle. Procures, configures and installs new desktop computers, laptops, peripherals and mobile devices as required for new and existing users. Supports and repairs existing devices. Receives, tracks and disposes of out-of-service hardware in accordance with established policy and procedure.
- Provides support to VOIP and POTS based phone systems.
- Maintains clear documentation and status of reported problems within IT project/problem tracking systems and within associated vendor tracking systems.
- Installs and configures desktop/laptop computer software using standard procedures.
- Develops and recommends procedural changes to improve departmental and organizational efficiency.
- Works with and coordinates vendors to troubleshoot and resolve issues.
- Tracks inbound and outbound hardware inventory. Maintains inventory of equipment available for re-use as required.
- Establishes project timelines, communicates status, oversees user testing, and writes training materials as required.
- Oversees small and intermediate sized projects.
- Guides end users through troubleshooting procedures; develops troubleshooting scripts for the help desk.
- Researches, evaluates and provides recommendations to management on software and hardware being considered for use by Compassus.
- Writes, reviews and collaborates on documents written by others that describes installation and operating procedures.
- Trains end users or technical support staff in a classroom environment and using Webinar and remote control software in use and support of hardware, software and telephony platforms.
- Performs testing of upgrades and enhancements.
- Maintains strict privacy standards when handling sensitive company data accessed during operational duties.
- May involve infrequent travel in conjunction with satellite office support requirements.
- Participates in the Help Desk on-call rotation.
- Performs other duties as assigned.
- Minimum of 1 year experience in technical support with strong technical troubleshooting and problem diagnosis skills.
- A degree or diploma in Computer Science or a related field is a plus.
- Industry Certifications preferred, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT).
- In depth knowledge of Desktop Operating System deployment, configuration, and administration.
- Working knowledge of Windows Server technologies (Exchange, Terminal Server, Active Directory, etc.)
- In depth knowledge of Microsoft Office applications and configuration.
- Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, IP routing.
- IP and POTS Telephony administration, configuration and troubleshooting experience (ShoreTel, VCE, Nortel/Avaya).
- Experience supporting and troubleshooting enterprise software/hardware including Audio Visual, projection and CCTV systems.
-
Maintenance Technician
4 hours ago
Quikrete Brentwood, United States**Company Overview** · The QUIKRETE Companies, LLC the leading packaged cement and concrete products producer, has an immediate opening for a highly motivated **1st shift Maintenance Technician** for our Brentwood, NH facility. **Quikrete offers Competitive starting rates and Yea ...
-
Behavior Technician
2 weeks ago
Trumpet Behavioral Health Brentwood, United StatesOverview: · Make a positive and unforgettable impact of the lives of children with autism spectrum disorder Trumpet Behavioral Health (as part of the BlueSprig family of companies) is looking for driven individuals that love to work with kids, make a difference, be a part of a co ...
-
Service Technician
4 hours ago
Suburban Propane Brentwood, United StatesOverview**:Up to $2,500 Signing Bonus** · **It's time to put your career in drive.** · When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. You join an organization with a strong ...
-
Maintenance Technician
1 week ago
Phoenix House of New York Brentwood, United States**SUMMARY** · Under the supervision of the Facilities Manager, this position installs, maintains, and repairs machinery, equipment, physical structures, grounds and pipe and electrical systems. · **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties and re ...
-
Central Sterile Technician
5 days ago
SightMD NY Brentwood, United States**A career that changes lives.** · SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 75 eye care providers and the convenience of 60 loca ...
-
Maintenance Technician
2 days ago
Springhill Suites Nashville MetroCenter Nashville, United StatesJob Description · Job DescriptionOur busy hotel is seeking an energetic, customer-oriented maintenance engineer to ensure that all of our visitors have an excellent experience at our property. You'll be in charge of the building's maintenance and preventative programs daily to en ...
-
Field Service Technician
1 week ago
Stratham Circle Construction Brentwood, United StatesInstalling or upgrading equipment maintained by the company in various field locations · - working at height at or above 40 feet. · - Ability to pass a federal and state background check. · - Configuring hardware and software components after installation · - Performing routine m ...
-
Swimming Pool Service Technician
1 week ago
Wrigley's Pool Co Brentwood, United StatesONLY Looking for the BEST pool technicians · TOP PAY for right individual · **Requirements**: · You must have a valid CA drivers license.. · Good listening skills and can take directions. You will need to learn and comprehend pool chemistry and equipment. · ability to lift 50 to ...
-
FusionTech Brentwood, United StatesWe are a nationwide and family-owned company operating in the field of electrical and non-electrical safety inspections. We guarantee our customers the highest level of operational and legal security through state-of-the-art technologies. Following the motto "Quality is measurabl ...
-
Stellar Enterprises Brentwood, United StatesYour tasks As a Brentwood employee, your main responsibilities will include the assembly and commissioning of automatic and conventional milking systems, as well as cooling and feeding systems. You will also be responsible for the maintenance, repair, and servicing of these syste ...
-
Customer Service Technician
1 week ago
Horizon Technologies Belle Meade, United StatesAbout Belle Meade: · With 1,400 employees at 27 locations and an annual turnover of 507 million euros, we are a leading trade and service company in the areas of sales, rental, and service of high-quality products and digital solutions. Our main suppliers include premium manufact ...
-
Pharmacy Technician
1 week ago
Actalent Nashville, United States Full timeDescription: · The Pharmacy Technician l will assists with drug preparation and dispensing under the direct supervision of a Pharmacist and in accordance with state pharmacy regulations. · • Fills prescription items, as permitted by the State Board of Pharmacy, packaging medicati ...
-
Pharmacy Technician
1 week ago
Actalent Nashville, United States Full timeActalent is currently partnering with a pharmacy in the Nashville area in need of multiple Pharmacy Technicians to join their team. Please see below for details and qualifications · Description: · Fills prescription items, as permitted by the State Board of Pharmacy, packaging me ...
-
Clinic Manager
2 days ago
A.G.E.S. Learning Solutions Brentwood, United States**Job setting: Clinic Based** · **Type: Full Time** · **Salary**: Upto $125,800 Annually** · AGES Learning Solutions has been around since 2008, serving families, schools, and homes in the Greater Bay area. At AGES, we aim to provide goal-driven programs by empowering and support ...
-
Field Technician
1 day ago
Sleep Number Nashville, United States Full timeCompany Overview · Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your per ...
-
Parts Specialist
1 week ago
Brentwood Power Equipment Brentwood, United StatesSell outdoor power equipment parts to customers in person and over the phone · - Fill parts requests for service technicians · - Fill customer orders · - Receive and make telephone calls in regards to parts needs · - Participate in rolling inventory checks · - Maintain stocking i ...
-
Auto Parts Coordinator
1 week ago
Caliber Collision Brentwood, United States**JOB SUMMARY** · **Caliber Collision** has an immediate job opening for an **Auto Parts Coordinator **to inspect, verify and distribute parts to workstations while confirming arrival and accuracy with Body Technicians. The Parts Coordinator will also follow all guidelines in acc ...
-
Office Assistant
5 days ago
Philbrick's Generators Brentwood, United States**About us** · Philbrick's Generators is a family owned company with family values. We have been providing quality service to our customers for 65 years. Each one of our employees play an important part in our team and we couldn't do what we do without them · Our TEAM is our cust ...
-
Meter Services Tech D
1 week ago
National Grid Brentwood, United States**About us**: · Location: Various (Hewlett, Brentwood, Roslyn) · Pay Rate: $22.13 · **Key Accountabilities**: · - The physical ability to walk long distances and climb stairs without undue fatigue and carry gas meters, tools and material, move heavy gas appliances, and perform al ...
-
Process Support Technician
5 days ago
Actalent Nashville, United States Full timeDescription: · Process Support Technician will be supporting skilled Process Technicians. They will be in support role for 6 months, and then can move into Processing Tech role within Muscular Skeletal or Amnion after they have completed their 6 months in support role. · SUMMARY ...
IT Technician - Brentwood, United States - FC Compassus LLC
Description
Position SummaryThe IT Technician performs initial triage and attempts resolution of computer hardware, network and telephony related incidents reported to the Help Desk, and is responsible for documentation and coordination of issue resolution with other IT teams and vendors. S/he develops and maintains methods, and procedures for the effective management and control of the help desk function. IT Technicians are technical professionals, able to work independently and provide exemplary service in a fast paced environment.
Principal Accountabilities
Maintains a professional demeanor and appearance. Is self motivated and dependable. Must be high integrity, including maintenance of confidential information. Strong service oriented attitude a must.
Compassus, including all Compassus affiliates, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Compassus, including all Compassus affiliates, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
#LI-DM2