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Paramus

    clinical informatics trainer/analyst - Paramus, United States - Newbridge Health & Wellness

    Newbridge Health & Wellness
    Newbridge Health & Wellness Paramus, United States

    2 weeks ago

    Default job background
    Full time
    Description

    • Candidates should be a Registered Nurse (RN) or other licensed healthcare professional


    Works with IS Management and users on researching, planning, coordinating, and implementing new applications; provides training for new and existing applications; troubleshoots problems and provides reports from applications; interfaces between users and vendors on any issues, requests or enhancements.

    Works with Director on creating project plans, presentations and overviews of applications as required.

    Manages & schedules new projects, applications, enhancements, and user requests.

    Participates in and understands system configuration. Attains and maintains detailed understanding of workflows.

    Builds, tests and maintains clinical system training environments and creates training schedule in learning management system.

    Rounds on clinical units.

    Manages existing applications by providing training, troubleshooting, and assistance to users as required.

    Provides overviews of new and existing applications to users and IS staff.

    Develops and maintains training materials for clinical applications.

    Determines appropriate level of training for users and coordinates training schedule.

    Ensures users are trained on clinical systems prior to gaining access to production.

    Evaluates effectiveness of educational programs and makes improvements/revisions as needed.

    Modify vendor lesson plans to fit end-user needs and system configuration.

    Serves on committees as required.

    Provides management & leadership to other Project Team members.


    Works with other IS staff & users in resolving problems as they occur and ensuring that the problem and resolution are both well documented.

    Provides reports to governmental agencies whenever needed and in a timely manner.

    Enhances professional development and knowledge of new technologies through reading and attendance at seminars.


    Applies appropriate customer service concepts to daily activities such as communicating service levels, providing status reports, maintaining high customer satisfaction levels, and creating solutions to meet customer needs.

    Shows respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring and respectful in accordance with Customer Service Performance Expectations.

    Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Assesses gaps in policies and procedures and creates necessary policies and procedures to fill these gaps.

    Understands and adheres to the Medical Center's Code of Conduct.

    Familiarizes self with Medical Center's mission, vision and value statements.


    BASIC COMPETENCIES

    Education:

    Bachelor's degree in Nursing or other health-related profession


    Experience:

    3 years of healthcare experience in the clinical setting required.

    Healthcare super user, clinical unit resource experience preferred.

    Three years prior clinical teaching and curriculum development experience preferred.


    Skills:
    Prior experience using an electronic medical record.

    Great troubleshooting abilities and attention to detail.

    Thorough knowledge of computer software.

    Strong administrative skills.

    Strong understanding of regulatory requirements.

    Excellent organizational skills.

    Excellent oral and written communication skills.

    Excellent interpersonal skills.

    Knowledge of Word, Spreadsheet and Presentation programs such as Microsoft Word, Excel and PowerPoint.

    Speaks, reads and writes English to the extent required by the position.
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