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    Patient Access Manager, - Louisville, United States - UofL Health

    UofL Health
    UofL Health Louisville, United States

    6 days ago

    Default job background
    Full time
    Description

    Overview:

    We are Hiring.

    Location: 530 Jackson Street, Louisville, KY 40202

    Shift: Days

    About Us

    UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

    With more than 12,000 team membersphysicians, surgeons, nurses, pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

    Our Mission

    As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

    Job Summary

    Oversees the scheduling, orders management, insurance verification, pre-authorizations, financial counseling, and all points of patient registration for the University of Louisville and Brown Cancer Center. This position will lead the registration teams including supervisors, educators, analyst, and coordinators promoting a team approach, competent and accountable environment to produce successful outcomes of all patient encounters. This includes oversight of department operations 24/7. Maintains solid knowledge of the Registration systems with thought and collaboration to ensure regulatory compliance and financial performance objectives are achieved that are related to clinical and revenue cycle initiatives. The ability to communicate effectively with all types of people at all levels is critical. Contributes to the budget process and assures the operations of the Registration department achieves and maintains financial viability.

    The aptitude to analyze data and provide written summary and/or presentation of findings and recommendations. Ability to lead intra/interdepartmental process improvement teams. Excel, Word, and Power Point aids are important components of communication.

    Responsibilities:

    Provides leadership to the Patient Access department through example and mentoring.
    Monitor patient wait time and identify ways to improve the patient experience.
    Managing the process to reduce duplicate medical record and account numbers; identifying
    ways to prevent the occurrence.
    Guarantees all team members are familiar, understand and abide by the EMTALA regulations as
    it relates to registration.
    Assures processes are in place that insurance coverage is verified at point of registration and
    benefits are obtained within 24 hours of admission.
    Identify reasons for write-offs for scheduled tests not meeting medical necessity and implement
    procedures to decrease denials.
    Encourages up-front collections; identifying ways to continually increase collections prior to
    service and at time of registration.
    Manages overtime and other departmental expenses within budget; analyzes month-end
    expenses actual to budget. Provides explanation for variance overages and reasons for any
    significant expenses under budget. Minimizes supply inventory using just in time method to
    prevent overstocking.
    Contribute to positive business results by maintaining a workplace characterized by high
    performance, mutual support and respect, and teamwork.
    Regularly search for and identify opportunities for quality and process improvement resulting in
    improved efficiency and increased productivity.

    Responsible for keeping staff up to date with any specific policy changes.
    Prepare weekly report summarizing inventory statistics, staff productivity and collections
    performance.
    Identify deficiencies in staff performance and backlogs in inventory statistics in a timely manner
    and act to address outstanding issues.
    Maintains in-depth knowledge of the Registration system; actively participates in
    conversion/upgrade processes; provides direction/instruction regarding systems issues to
    others.
    Keeps Revenue Cycle leadership abreast of issues and concerns that affect cash flow and/or staff
    efficiency or morale.
    Hold regular meetings with staff.
    Other duties as assigned

    Qualifications:

    Education / Accreditation / Licensure (required & preferred):

    Bachelors degree in healthcare, business, accounting or equivalent leadership experience
    Certification preferred (can be acquired post hire)

    Experience (required and preferred):

    3 - 5 years experience in Patient Access operations
    Extensive knowledge of relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service clearance activities.
    Must be able to work under considerable stress, using tact and diplomacy at all times
    Cerner experience preferred

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