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    Customer Service Support MRO - Hialeah, United States - Lufthansa Group

    Lufthansa Group
    Lufthansa Group Hialeah, United States

    2 weeks ago

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    Description

    **Customer Service Support MRO**

    A great opportunity to gain entry into the aviation industry with the leading provider of aircraft maintenance, repair, overhaul and modification services and experience.

    Learn the day-to-day administrative operations in Customer Service Support MRO. If this sounds like a good fit for you, please apply below

    **Facts**

    Location Miami Lakes, FL

    Employment level Direct entry

    Function Customer service

    Working time Full time

    Publishing date

    Application deadline

    Your main tasks include, among others:

    Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners.

    Create cost estimates for non-contracted and out of contract repairs, process customers approval.

    Detect and invoice cases of mishandling, modification, and scrap.

    Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool.

    Responsible for TAT fulfillment, coordinate business units within LHT to meet customers requirements.

    Responsible for correct cost booking and in time invoicing.

    Monitor customer orders.

    Initiate, coordinate and track shipments in cooperation with LTL.

    Work in and with various systems, such as E-bat, MAX-LRU, SAP, etc.

    **** All other duties as assigned or required.***

    Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

    If you want to be the next **Customer Service Support MRO**, you must fulfill the following requirements:

    High school diploma/GED desirable.

    College degree/vocational training desirable.

    Bachelor Degree desirable.

    Professional experience desirable

    1-2 Years / MRO Customer Service.

    English required.

    German and Spanish desirable.

    Knowledge in MRO Customer Service.

    Knowledge in SAP, CSS Training or equivalent OJT.

    MS office as user.

    Excellent detail oriented.

    Excellent ability to work under pressure.

    Excellent customer service.

    Excellent commitment.

    Must possess permit to work in the U.S.

    Assessment screening.

    Willingness to travel.

    Constant time pressure.

    High stress levels.

    In accordance with rules, regulations, and given authorities.

    **** CV/Resume and Cover Letter required.***

    **** Relocation assistance not provided by the company.***

    **** Full vaccination against Covid19 is a requirement****

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