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    Paralegals and Legal Assistants - Albany, United States - moxieit

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    Job Description

    Job Description

    Title: Paralegals and Legal Assistants

    Service Location: 1 Commerce Plaza, Albany, NY 12257

    Shift: M-F; 9-5, hours per week -Full time

    Job Description

    Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution's response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case.

    Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company.

    Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate.

    Code incoming new consumer complaints and send out the proper initial letters.

    Identify cases requiring prioritization and refer them to a supervisor for assignment.

    Qualifications:

    Minimum of one year of experience working as a paralegal



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