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    Customer Service Specialist - San Diego, United States - Randstad USA

    Randstad USA
    Randstad USA San Diego, United States

    5 days ago

    Randstad USA background
    TEMPORARY, Full time
    Description
    The main function of a Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Remote but prefer candidates in the San Diego area. 10 month contract. Qualifications:
    • Computer skills – typing quickly and effectively, minimal troubleshooting
    • Adhering to schedule, quality of calls and idle time, RDONA
    • Multi-tasking, working multiple systems, must be able to grasp computer programs
    • Customer service skills, problem resolution and communication
    • Microsoft Outlook

      salary: $18 - $20.3 per hour
      shift: First
      work hours: 8 AM - 5 PM
      education: High School

      Responsibilities
      • True call center environment, primarily inbound and some outbound calls. Everything is scheduled

      • Two types of calls: patients and clients. Clients calling in for results, test info and test pricing, adding on additional testing.

      • Scheduling appointments for patients, location details, pricing info and general questions

      • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
      • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
      • Refer unresolved customer grievances to designated departments for further investigation.
      • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

        Skills
      • Customer Service
      • Call Center Support
      • Verbal Communication
      • Written Communication
        Qualifications
      • Years of experience: 1 year
      • Experience level: Experienced
        Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

        Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

        At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

        Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

        Applications accepted on ongoing basis until filled.

        Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

        We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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