- Greet patients, schedule appointments, and take credit card and check payments.
- Make and receive phone calls.
- Work under the direction of the Patient Experience Supervisor to achieve the following:
- Determine goals and tasks necessary for improving the patient experience both as the Patient Experience Coordinator and as a team.
- Adhere to processes and policies as outlined by the Patient Experience Supervisor (available in the Patient Experience binder at front desk).
- Assist in coordinating team meetings: set dates/times, become familiarized with agenda, order food.
- Respond to staff requests:
- Scan patient records and attach them to the appropriate patient file in the EMR in a timely manner.
- Make copies, print forms, send faxes, and perform other various administrative tasks to assist staff in their workflow.
- Marketing: send out flyers and thank you notes.
- Intake Coordination
- Familiarity with provider's population/scheduling preferences and availability.
- Adhering to Intake Policies and Procedures.
- Program Coordination:
- Providing administrative support to the clinical program director(s).
- Accurately relaying and collecting information from/between patients, appropriate family members, community providers, and the clinical team.
- Assist with office upkeep: ensure the office is neat, order/stock supplies.
- Interact with insurance companies, pharmacies, and health care providers as necessary.
- Take messages for patients and providers regarding refill requests, prior authorizations, and care coordination.
- Adhere to HIPAA guidelines and maintain confidentiality
- Certified copies of degree and/or certification to meet job requirements
- Return of an acceptable employment and background checks
- Completion of pre-employment paperwork
-
Patient Experience Coordinator
3 weeks ago
HEALTHY FOUNDATIONS GROUP Bethesda, United StatesJob Description · Job Description · The · Patient Experience · Coordinator · works as a part of a team to provide superior patient care by providing administrative and customer service support. · Administration & Patient Services · Greet patients, schedule appointments, and ...
-
Directories & Experience Coordinator/Specialist
3 weeks ago
Beveridge & Diamond PC Washington, United StatesJob Description · Job DescriptionDescription:Beveridge & Diamond (B&D), the foremost national corporate environmental law firm, seeks a Directories & Experience Coordinator (or Specialist, based on years of experience). You will 1) lead the legal directory submission process for ...
-
Clinical Experience Coordinator I
3 days ago
University of Texas at Arlington Arlington, United StatesPosting Number S05487P Position Title Clinical Experience Coordinator I Department Nursing- Undergrad Location Arlington Job Family Nursing Position Status Full-time Work Hours Standard Work Schedule · Monday-Friday; 8:00am-5:00pm. · Open to External and Internal Salary Salary ...
-
Customer Experience Coordinator
3 weeks ago
Pella Mid-Atlantic Beltsville, United StatesJob Description · Job DescriptionPella Mid-Atlantic is the area's leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team Our products are backed with over 90 years of innovation and experience in the industry and ...
-
Customer Experience Coordinator
5 days ago
Pella Mid-Atlantic, Inc. Beltsville, United StatesPella Mid-Atlantic is the areas leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes a ...
-
Customer Experience Coordinator
1 day ago
Pella Mid-Atlantic, Inc. Beltsville, United StatesPella Mid-Atlantic is the areas leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes a ...
-
Customer Experience Coordinator
6 days ago
Adecco Washington, United StatesJob Description · Job DescriptionAdecco is hiring immediately for Customer Experience Coordinators with Herman Miller in Washington D.C. Weekly pay starting at $25.00-$29.00 per hour and competitive benefits with options such as medical, dental, vision, and 401(k). After you appl ...
-
Commonwealth of Virginia Arlington, United StatesDepartment: Col of Engineering and Computing · Classification: Research Staff 12-month · Job Category: Research Staff · Job Type: Full-Time · Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) · Location: Arlington, VA · Workplace Type: Hybrid Eligible · Salary: Salary commensura ...
-
Customer Experience Coordinator
1 week ago
Adecco Washington, United StatesJob Description · Job DescriptionAdecco is hiring immediately for Customer Experience Coordinators at Herman Miller in Washington D.C. As a Customer Experience Coordinators, you will be responsible for all aspects of managing an active Showroom, managing the customer experience, ...
-
Sponsorship Experience Coordinator
1 week ago
SOS Children's Villages - USA, Inc. Washington, United States**Organization**: · SOS Children's Villages USA ("SOS-USA") is the United States philanthropic affiliate of SOS Children's Villages International. A public charity, SOS-USA raises support and funds from donors who share our vision of creating a world in which every child belongs ...
-
George Mason University Arlington, United StatesDepartment: Col of Engineering and Computing · Classification: Research Staff 12-month · Job Category: Research Staff · Job Type: Full-Time · Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) · Location: Arlington, VA · Workplace Type: Hybrid Eligible · Salary: Salary commensurate wi ...
-
Simulated Learning Experiences Coordinator
2 weeks ago
Montgomery College Rockville, United States Full timeJob Description · Montgomery College has an immediate need for a full-time Simulation Learning Experiences Coordinator on the Rockville campus. The typical work schedule is Monday-Friday, 8:30 am to 5:00pm This is an exempt, non-bargaining, grade 29 · position. · Montgomery Colle ...
-
Patient Experience Coordinator
1 week ago
Athletico Physical Therapy Ellicott City, United StatesReporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient's first and last impression and front-office experience and delivers first-class customer s Patient, Coordinator, Experie ...
-
Encore - PSAV Presentation Services Oxon Hill, United StatesAct as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Te Customer Experience, Hotel, C ...
-
Customer Experience Coordinator
3 weeks ago
Weis Markets Upper Marlboro, United StatesLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS · Location Address: · 5715 Crain Highway · Job Description: · ESS ...
-
Marketing Manager
4 weeks ago
GTM Architects Bethesda, United StatesGTM Architects has an exciting opportunity for a Marketing Manager position. The purpose of this position is to support and advance GTM's marketing initiatives by providing the support and coordination of the firm's marketing strategies and efforts. We are seeking a dynamic indiv ...
-
Project Manager/Scrum Master
1 week ago
Computercraft Bethesda, United StatesComputercraft is helping to grow a team of Project Managers to develop cutting-edge web products at the National Center for Biotechnology Information (NCBI), part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). These digital products are the ...
-
Senior Governance and Events Management
1 week ago
Peraton Bethesda, United States Full timeResponsibilitiesSupports scheduling, coordinating, preparing, and executing meetings and events on and off site, including international partners and international locations. · Coordinates audio/video and facility support, delivers day-of support for meetings on-site and coordina ...
-
Event Producer
4 weeks ago
Ridgewells Catering Bethesda, United StatesPOSITION SUMMARY · The Event Producer is responsible for planning and executing a wide range of events by supporting the Event · Designers. She/he will be responsible to maintain contacts and coordinate with multiple client accounts; attend · event meetings and take detailed note ...
-
Sales and Marketing Associate
3 weeks ago
Bozzuto Bethesda, United StatesCompany Description · Bozzuto is an experience-focused real estate company with a strong dedication to customer service and a top-rated workplace culture. Since its founding in 1988, Bozzuto has developed, acquired, and built over 50,000 homes and apartments. Currently managing 9 ...
Patient Experience Coordinator - Bethesda, United States - Healthy Foundations Group, LLC
Description
Job Description
Job DescriptionThe Patient ExperienceCoordinator works as a part of a team to provide superior patient care by providing administrative and customer service support.
Administration & Patient Services
Skill and Experience Requirements:
GENERAL SKILLS: Excellent communication skills with ability to effectively interact with colleagues and patients. Must be efficient, organized, quick learner with ability to multi-task and prioritize. Entrepreneurial spirit with a "what it takes to get the job done" attitude.
EDUCATION: Some college credits required. An Associate's degree or currently seeking a Bachelor's degree in Social Work, Psychology, Health Care Administration, or similar field is preferred.
PRIOR EXPERIENCE: Working in a medical office environment is preferred. Intermediate to advanced experience producing deliverables using Microsoft Office software suite (Outlook, Word, Excel, PowerPoint, and Publisher) is required.
ON-THE-JOB EXPERIENCE: Approximately 1-2 months to gain familiarity with our practice, environment, routines, procedures, and full range of job duties.
PROBLEM SOLVING: Job requires a moderate level of problem solving.
INDEPENDENT JUDGEMENT: Work generally has standard procedures and instructions, but occasionally requires deviation from established methods to achieve results.
PATIENT CARE: Job has some indirect responsibility for patient care. This typically involves communicating accurate messages to/from patient, provider, and/or a third party, delivering them in a timely manner and following up to ensure they were received and that tasks were completed.
RESPONSIBILITY FOR WORK OF OTHERS: Responsible as an individual. No direct reports.
CERTIFICATIONS: Must possess and maintain HIPAA certifications meeting state of Maryland and federal requirements.
Requirements for Employment:
Welcome to Healthy Foundations Group. We are a small group practice dedicated to providing high quality adult, child and adolescent psychiatry services with convenient hours, short wait times, and a superior care model at our Bethesda, College Park, and Westminster locations. Healthy Foundations Group meets our clients' lifestyle needs while specializing in the treatment of a wide range of mental health issues. We serve clients across the lifespan, ranging from children to geriatrics. You'll be on a team composed of psychiatrists, therapists, nurse practitioners and administrative professionals.
Healthy Foundations Group, launched in Bethesda, Maryland in July 2011, offers competitive compensation in an environment that encourages professional collaboration and an entrepreneurial spirit in our team members.
Company Description
Get to Know Your New Team:\r\r
Welcome to Healthy Foundations Group. We are a small group practice dedicated to providing high quality adult, child and adolescent psychiatry services with convenient hours, short wait times, and a superior care model at our Bethesda, College Park, and Westminster locations. Healthy Foundations Group meets our clients' lifestyle needs while specializing in the treatment of a wide range of mental health issues. We serve clients across the lifespan, ranging from children to geriatrics. You'll be on a team composed of psychiatrists, therapists, nurse practitioners and administrative professionals.\r
\r
Healthy Foundations Group, launched in Bethesda, Maryland in July 2011, offers competitive compensation in an environment that encourages professional collaboration and an entrepreneurial spirit in our team members.