- WE are Family" and "YVFWC
- And then we grew," for a glimpse into our dedication to our communities, health, and families.
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Service Center Supervisor
19 hours ago
RPMGlobal Yakima, United StatesJoin our team as a Service Center Supervisor in Yakima, WA, · and be part of a healthcare organization that believes in making a difference beyond medical care. At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job – we are a community commi ...
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Registered Nurse Charge Supervisor
3 days ago
Yakima Valley Farm Workers Clinic Yakima, United StatesJoin our team as a Registered Nurse Charge Supervisor at West Valley Family Health in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we believe you are ...
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Credit Assistant Manager
18 hours ago
Rent-A-Center Yakima, United StatesRent-A-Center SOUTH 3RD AVENUE [Department Supervisor] As a Credit Assistant Manager at Rent-A-Center, you'll: Positively impact customer growth and revenue; Ensure store credit is maintained through sales activities, account management while providing total customer satisfaction ...
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Scheduling Coordinator
3 days ago
Yakima Valley Farm Workers Clinic Yakima, United StatesJoin our team as a Scheduling Coordinator - Lead at 11th Avenue Family Medicine in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity and are more than just a job ...
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Front Office Supervisor
21 hours ago
Yakima Valley Farm Workers Clinic Yakima, United StatesJoin our team as a Front Office Supervisor at the 11th Avenue Medical Center in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we are ...
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Primary Care Registered Dietitian
3 days ago
Yakima Valley Farm Workers Clinic Yakima, WA, United StatesWe believe we are more than a job at Yakima Valley Farm Workers Clinic. We're an FQHC committed to providing patient-centered care to communities. Compassion is at the core of our approach. We treat patients according to their preferences, regardless of location, origin, or abili ...
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WIC Supervisor/Registered Dietitian
11 hours ago
Nutrition/WIC - Yakima Valley Memorial Hospital Yakima, United StatesPosition Title: WIC Supervisor/Registered Dietitian City: Yakima State/Territory: US-WA Employment Duration: Full time Offer Relocation: Yes Excempt Status: Exempt ID: 12898 Description: · Join our team as a WIC Supervisor/Registered Dietitian at Yakima Memorial Hospital in Yakim ...
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Certified Peer Counselor Specialist and Advocate
21 hours ago
Catholic Charities Yakima Yakima, United StatesYou can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need. · Wage: ...
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Accounting Instructor
21 hours ago
Yakima Valley College Yakima, United StatesYakima Valley College is accepting applications for a full-time Accounting Instructor who is active and accomplished in their discipline, has a record of successful teaching or related experience, and is committed to community college students and their success. This is a full-ti ...
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Registered Nurse Charge Supervisor
5 days ago
Yakima Valley Farm Workers Clinic Yakima, WA, United StatesJoin our team as a Registered Nurse Charge Supervisor at 11th Ave Family Medicine Center in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we believe yo ...
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Certified Nursing Assistant, CNA
2 days ago
Good Samaritan Health Care Ctr Yakima, United StatesCome Join This Exceptional Team · $2.00 shift differential for Evening and $3.00 shift differential for NOC Shift · Immediate need for Day Shift · As a CNA, you provide quality nursing care and promote resident rights, dignity, freedom of choice, and individuality. You also pr ...
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Public Health Nurse
3 days ago
Yakima Valley Farm Workers Clinic Yakima, United StatesJoin our team as a Public Health Nurse (Community Health Services) at Childrens Village Yakima, WA and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than ju ...
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Dental Department Supervisor
3 days ago
Yakima Valley Farm Workers Clinic Yakima, United StatesJoin our team as a Dental Department Supervisor at Yakima Medical Dental Clinic in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we ...
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Primary Care Registered Dietitian
3 days ago
Yakima Valley Farm Workers Clinic Yakima, United StatesWe believe we are more than a job at Yakima Valley Farm Workers Clinic. We're an FQHC committed to providing patient-centered care to communities. Compassion is at the core of our approach. We treat patients according to their preferences, regardless of location, origin, or abili ...
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Home Care Aide Evaluator RN or LPN
3 days ago
Prometric Ireland Limited Yakima, United States**Home Care Aide Evaluator RN or LPN (PT)** · Washington, USA ? Yakima, WA, USA Req #4250 Tuesday, February 15, 2022 **Prometric**, the recognized global leader in technology-enabled testing and assessment services, is seeking experienced Registered Nurses or LPN with experience ...
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Registered Nurse OR LPN
1 day ago
gpac Yakima, United StatesJob Description · Discover Your Next Career Adventure Join Our Team as a Registered Nurse/LPN · Are you a compassionate and skilled Registered Nurse seeking a rewarding career opportunity? Look no further We are actively searching for dedicated individuals to join our team for a ...
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Care Coordinator
5 days ago
Yakima Valley Farm Workers Clinic Yakima, WA, United StatesJoin our team as a Care Coordinator at our Behavioral Health Services in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we ...
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MSW / Mental Health Professional - PACT
21 hours ago
Catholic Charities Yakima Yakima, United StatesYou can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need. · Wage ...
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Emergency Mental Health Provider
21 hours ago
Catholic Charities Yakima Yakima, United StatesYou can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need. · Wage ...
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Registered Nurse Supervisor Medical
1 week ago
Yakima Valley Farm Workers Clinic Yakima, WA, United StatesJoin our team as a Registered Nurse Charge Supervisor at 11th Ave Medical Center in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we believe you are mor ...
Service Center Supervisor - Yakima, United States - Yakima Valley Farm Workers Clinic
Description
Join our team as a Service Center Supervisor in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care.
At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our members.
We've transformed into a leading community health center.With 40clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health.
Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, "WE are YakimaMeasures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels.
Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving. Updates and maintains scheduling protocols for all clinics the call center is serving. Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures. Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them. Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director. Performs other duties as assigned.Management Duties:
Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient.
Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training. Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results.
Also manages TSF on a daily basis.Qualifications Education:
High School Diploma or General Education Diploma (GED)
Associate's Degree preferred Experience:
One year of call center experience in a supervisory or lead role.
Minimum of 2 years of call center experience preferred.
Knowledge/Skills/Abilities:
Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing insurance preferred Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel, and PowerPoint. Our mission celebrates diversity. We are committed to equal opportunity employment. Contact us at to learn more about this opportunity
