Jobs
>
Yakima

    Service Center Supervisor - Yakima, United States - RPMGlobal

    RPMGlobal
    RPMGlobal Yakima, United States

    1 week ago

    Default job background
    Description
    Join our team as a Service Center Supervisor in Yakima, WA,

    and be part of a healthcare organization that believes in making a difference beyond medical care.

    At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job – we are a community committed to the well-being of our members.

    We've transformed into a leading community health center.

    With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health.

    Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

    Explore our short clips, "


    WE
    are Yakima -
    WEare Family

    " and "

    YVFWC - And then we grew ,

    " for a glimpse into our dedication to our communities, health, and families.

    What We Offer

    $23-$29/hour DOE with the ability to go higher for highly experienced candidates

    100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

    Profit sharing & 403(b) retirement plan available

    Generous PTO, 8 paid holidays, and much more

    Essential Functions/Responsibilities/Duties


    Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies.

    Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files.

    Answers questions from staff and provides guidance and feedback.

    Assists in the formulation and management of performance targets for individuals and teams.


    Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels.

    Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving.

    Updates and maintains scheduling protocols for all clinics the call center is serving.

    Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures.

    Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them.

    Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director.

    Performs other duties as assigned.


    Management Duties:
    Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.


    Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient.

    Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.

    Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.


    Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results.

    Also manages TSF on a daily basis.

    Qualifications

    Education:
    High School Diploma or General Education Diploma (GED). Associate's Degree preferred.


    Experience:
    One year of call center experience in a supervisory or lead role.
    Minimum of 2 years of call center experience preferred.

    Knowledge/Skills/Abilities:
    Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing insurance preferred Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel, and PowerPoint.

    Our mission celebrates diversity. We are committed to equal opportunity employment.

    Contact us at to learn more about this opportunity

    #J-18808-Ljbffr
  • Yakima Valley Farm Workers Clinic

    Service Center Supervisor

    1 week ago

    Yakima Valley Farm Workers Clinic Yakima, United States

    Join our team as a Service Center Supervisor in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care. At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committe ...

  • Yakima Valley Memorial Hospital

    Rehab Services Supervisor

    1 week ago

    Yakima Valley Memorial Hospital Yakima, United States

    Job Description · You Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are co ...

  • Yakima Valley Farm Workers Clinic

    Registered Nurse Charge Supervisor

    2 weeks ago

    Yakima Valley Farm Workers Clinic Yakima, United States

    Join our team as a Registered Nurse Charge Supervisor at West Valley Family Health in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we believe you are ...

  • Rent-A-Center

    Credit Assistant Manager

    1 week ago

    Rent-A-Center Yakima, United States

    Rent-A-Center SOUTH 3RD AVENUE [Department Supervisor] As a Credit Assistant Manager at Rent-A-Center, you'll: Positively impact customer growth and revenue; Ensure store credit is maintained through sales activities, account management while providing total customer satisfaction ...

  • Yakima Valley Farm Workers Clinic

    Scheduling Coordinator

    1 day ago

    Yakima Valley Farm Workers Clinic Yakima, United States

    Join our team as a Scheduling Coordinator - Lead at 11th Avenue Family Medicine in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity and are more than just a job ...

  • Yakima Valley Farm Workers Clinic

    Administrative Specialist

    1 week ago

    Yakima Valley Farm Workers Clinic Yakima, United States

    Join our team as an Administrative Specialist - Programs at our Yakima Administration in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than ...

  • Prestige Care, Inc

    Director of Nursing

    1 day ago

    Prestige Care, Inc Yakima, United States

    Prestige Post-Acute & Rehab is a 5 Star CMS Rates Care Center · For more information about this position contact: · Katie Kettlety · Sr. Talent Partner · Full Salary Range: $115 ,000-$140,000 DOE & Seniority with Prestige · Full-time exempt team members accrue 16 days of PTO per ...

  • Yakima Valley Farm Workers Clinic

    Front Office Supervisor

    1 week ago

    Yakima Valley Farm Workers Clinic Yakima, United States

    Join our team as a Front Office Supervisor at the 11th Avenue Medical Center in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we are ...

  • Nutrition/WIC - Yakima Valley Memorial Hospital

    WIC Supervisor/Registered Dietitian

    1 week ago

    Nutrition/WIC - Yakima Valley Memorial Hospital Yakima, United States

    Position Title: WIC Supervisor/Registered Dietitian City: Yakima State/Territory: US-WA Employment Duration: Full time Offer Relocation: Yes Excempt Status: Exempt ID: 12898 Description: · Join our team as a WIC Supervisor/Registered Dietitian at Yakima Memorial Hospital in Yakim ...

  • Yakima Valley Farm Workers Clinic

    Registered Nurse Charge Supervisor

    2 weeks ago

    Yakima Valley Farm Workers Clinic Yakima, WA, United States

    Join our team as a Registered Nurse Charge Supervisor at 11th Ave Family Medicine Center in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we believe yo ...

  • Catholic Charities Yakima

    Certified Peer Counselor Specialist and Advocate

    1 day ago

    Catholic Charities Yakima Yakima, United States

    You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need. · Wage: ...

  • Good Samaritan Health Care Ctr

    Certified Nursing Assistant, CNA

    1 week ago

    Good Samaritan Health Care Ctr Yakima, United States

    Come Join This Exceptional Team · $2.00 shift differential for Evening and $3.00 shift differential for NOC Shift · Immediate need for Day Shift · As a CNA, you provide quality nursing care and promote resident rights, dignity, freedom of choice, and individuality. You also pr ...

  • Yakima Valley College

    Office Assistant 3

    1 week ago

    Yakima Valley College Toppenish, United States

    Salary: $2, $3,883.00 Monthly · Location : Toppenish, WA · Job Type: Classified · Job Number: 24-050 · Division: College and Career Readiness · Opening Date: 04/18/2024 · Closing Date: 5/2/2024 11:00 PM Pacific · Description · Our Mission Statement: · As a federally designated Hi ...

  • Yakima Valley Farm Workers Clinic

    Public Health Nurse

    2 weeks ago

    Yakima Valley Farm Workers Clinic Yakima, United States

    Join our team as a Public Health Nurse (Community Health Services) at Childrens Village Yakima, WA and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than ju ...

  • Yakima Valley College

    Accounting Instructor

    1 day ago

    Yakima Valley College Yakima, United States

    Yakima Valley College is accepting applications for a full-time Accounting Instructor who is active and accomplished in their discipline, has a record of successful teaching or related experience, and is committed to community college students and their success. This is a full-ti ...

  • Good Samaritan Health Care Ctr

    Staff Development Coordinator RN

    1 week ago

    Good Samaritan Health Care Ctr Yakima, United States

    As staff development coordinator, you keep our community at its best by developing and maintaining nursing staff competencies. You'll report to the director of nursing and assess, plan and implement programs to meet the learning needs of staff, then evaluate outcomes.You will:Pla ...

  • Gpac

    registered nurse or lpn

    1 week ago

    Gpac Yakima, WA , USA, United States

    Job Description · Discover Your Next Career Adventure Join Our Team as a Registered Nurse/LPN · Are you a compassionate and skilled Registered Nurse seeking a rewarding career opportunity? Look no further We are actively searching for dedicated individuals to join our team for at ...

  • Yakima Valley Farm Workers Clinic

    Dental Department Supervisor

    1 day ago

    Yakima Valley Farm Workers Clinic Yakima, United States

    Join our team as a Dental Department Supervisor at Yakima Medical Dental Clinic in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we ...

  • Prometric Ireland Limited

    Home Care Aide Evaluator RN or LPN

    2 weeks ago

    Prometric Ireland Limited Yakima, United States

    **Home Care Aide Evaluator RN or LPN (PT)** · Washington, USA ? Yakima, WA, USA Req #4250 Tuesday, February 15, 2022 **Prometric**, the recognized global leader in technology-enabled testing and assessment services, is seeking experienced Registered Nurses or LPN with experience ...

  • Yakima Valley College

    Accounting Instructor

    1 day ago

    Yakima Valley College Yakima, United States

    Salary: $75, $83,956.00 Annually · Location : Yakima, WA · Job Type: Faculty · Job Number: 24-057 · Division: Workforce Education · Opening Date: 05/03/2024 · Closing Date: 6/3/2024 11:00 PM Pacific · Description · Yakima Valley College is accepting applications for a full-time A ...