
Lilli Mulvaine
Customer Service / Support
About Lilli Mulvaine:
I am a Highschool Graduate who grew up in Yakima WA, and I am currently finishing my BA at CWU. I have taken various childhood education, English and teaching-based classes. In addition, I’m very coordinated and a great multitasker. I also have 7 years of customer service experience, in restaurants, fast food, retirement home, a call center, and most recently, child care through West Valley Child Care.
Experience
Work History - Volunteer and Other
Okanogan-Wenatchee National Forest, Naches WA. From 05/2015 to 08/2015
Babysitter - Angela Delaney:
I looked after her 4 children 3 times a week, typically for 3 hours, for the summer of 2014
Lawn Mower - Margie Woolsey: H: C: . I mowed her lawn for three summers (2013-2015). She was disabled and elderly, so I did this without expecting pay, but she insisted to pay me something.
Living Care Retirement Community - Phone : , ask for Dietary Manager Cheri
Job Duties: Serving residents, setting and cleaning dining rooms, dishes, sweeping, mopping, sanitizing, protecting against COVID19, making coffees, lattes, mochas, red bulls along with food. I quit due to favoritism, and unfair management. Start Date: 3/11/2016, End Date: 2/18/2021
Mcdonalds on Lincoln AVE - Phone: . Store Manager: Jose
Duties: I mainly worked in the morning, so a lot of coffee or McCafe orders, handling money, taking orders, serving customers with respect. I gained a lot of experience working with customers that could seem extreme and was able to learn how to handle situations I hadn’t before. Start date: 12/3/2016 End Date: 2/14/2018
Costco.com Call Center - Phone: for Supervisor Courtney Wells or for Supervisor Molly Walters .Start date: 2/15/2018 End Date: 08/2018
Duties: Customer service, direction through Costco.com, contracting vendors, aid in ordering, learning specific programs, standing at a desk. This was a challenging position, but I thrived in it, and the only reason I left was because of poor scheduling (working 6 to 10 days to get 1 day off).
White House Cafe - Started 03//2021. End 07/2021
Duties: Hostess, Waitress, Kitchen Staff, dishwasher, busser, coordinate to-go orders, phone, seat guests, provide drinks, menu, specials, take orders, refill drinks, serve food, assist customers, check out while busing tables, doing dishes, while cooperating with the owner and stocking.
I like this job, but the staff is poorly coordinated and I had been stuck working long days and shifts (11 days in a row, 6 days in a row, etc.), no PPE was provided, we were not given any legal breaks, and the establishment was unsafe. There was no schedule, everything was understocked and the owner fired a coworker who went to the ER for heatstroke because of poor work conditions. I quit due to this.
West Valley Child Care - 07/2021 to April, 2022
Supervisor: Lexi Redick
I currently work with WVCC at Ahtanum Elementary School as their before and after school program. I love this job and the experience it will bring me, but the schedule is no longer working for me. For this position I got my cpr card (during COVID so it was online) my blood pathogens training, a Department of Children, Youth, and Families (DCYF) Portable Background Check (PBC) which I cleared, and my food handlers card. I have the Covid vaccine.
Treveri Cellars
April, 2022, to current.
Manager: ask for Karlee, Gabbie, or Luz.
At Treveri I have gained experience in serving wine, bartending, and sales. This position has taken multitasking to the next level, and I've met it. My first month at Treveri I was tied for Wine Club sign ups, and I've received a couple great reviews on the experience I provided.
I am wanting to leave this position due to an issue with scheduling. I commute to CWU during the week and attend classes full time.
Education
Education and Coursework
High School - Yakima WA Graduate year: 2018
YVC - 3 years (2 running start), Medical Terminology certification
CWU- Double Major English and Secondary Education, I student teach Spring 2023. I’ve kept my GPA above a 3.8XX while working full time, in a variety of practices.
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