Lilli Williams

Highly motivated and customer-centric professional seeking an opportunity in Customer Service or Account Management. With 30 years of experience Delivering exceptional support and building strong relationships, I possess excellent communication and problem-solving skills. Proficient in working autonomously and collaboratively, I'm eager to leverage my skills in a dynamic in office or remote environment. 

Account Manager, Shell Oil

• Managed customer relationships, ensuring timely and accurate order fulfillment
• Coordinated with distributors on the East Coast t guarantee correct product delivery and prompt service,
• Demonstrated strong communication skills, resolving customer inquiries and concerns in a professional manner.
• Utilized organizational expertise to prioritize and manage multiple customer accounts, ensuring seamless delivery and customer satisfaction.

Technical Support Representative, Global Shop Solutions 

• Provided expert technical assistance to customer via phone/email, resolving issues with manufacturing software.
• Utilized strong problem-solving skills to troubleshoot and diagnose complex technical problems.
• Delivered timely and effective solutions, ensuring minimal downtime and maximum customer satisfaction.
• Demonstrated excellent communication skills, explaining technical concepts in a clear and concise manner, 

Graduated High School with Honors (1) Semester of Community College