- Managing internal team member access to credit card processor payments, merchant and chargeback portals, for individual hotel locations and multi-site corporate accounts
- Ensuring access level is appropriately granted based on job function
- Ensuring team member terminations are properly actioned to remove access
- Support any training for new credit card processor reporting and interface platform to hotel teams
- Ensuring that the master list of all merchant identification numbers is continuously up to date
- Working with internal team members and credit card processors on closing inactive accounts
- Supporting treasury department in setup of new MIDs
- Day-to-day 4-way card settlement reconciliations for 170+ limited-service managed hotel portfolio
- Effectively use automations built to identify day-to-day variances on approximately 250+ merchant ID accounts daily, updating and enhancing automations as needed over time
- Researching daily identified variances to resolution, with any unresolved items being escalated and reported out to shared service & hotel management within 5 business days
- Maintain adequate reconciliation documentation for 3rd party external auditors to properly trace reservation to cash for all relevant card payments
- Supporting communications on operational best practices to reduce reconciliation variances
- Sharing reconciliation best practices with full-service managed portfolio internal team members that have card settlement reconciliation duties
- Support the Manager, Global Payment Processes in ad hoc and regular reporting and audit requests to internal and external stakeholder in various payment related areas, including but not limited to:
- Credit card processing costs/ fees
- Co-branded credit card performance and statistics
- Credit card processor internal and external support tickets
- Fraud activities/ chargeback data
- Settlement statistics
- Gift card metrics/ activities
- Other ad hoc payment-related duties as assigned
- Technical:
- Strong Excel skills
- Strong analytical skills
- Strong knowledge of banking and payment platforms and reporting
- Strong organizational & presentation skills
- Behavioral (Do the Right Thing)
- Model expected behavior
- Focus on an excellent customer experience
- Treat each other with respect
- Commit to the team
- Be authentic and real
- Communicate openly, honestly and clearly
- Behavioral (Go Beyond)
- Exceed expectations
- Hold yourself and others accountable
- Continuously improve
- Dig deeper and find ways to succeed
- Be innovative when problem solving
- 2+ years' experience in credit card reconciliations for an enterprise level multi-business unit portfolio, preferably in hospitality or retail
- A solid understanding of automation technologies and their intersection with reducing manual reconciliation work
- A solid understanding of financial services/payments technology and platforms
- Strong problem-solving skills and comfort getting deep into the data; experience providing data-driven insights
- Comfort in drawing conclusions from data and making recommendations based on imperfect information; High proficiency in Excel, SQL, or other analytical tools preferred
- Effective verbal and written communication skills with the ability to leverage data from a multitude of sources to support telling a compelling story
- "Get stuff done" attitude - willingness to roll up your sleeves and engage deeply with analysts and managers, across multiple teams and agendas, to accomplish what needs to be done
- A desire to effect change and an openness to innovation within a highly collaborative team environment
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
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Payment Processing Analyst - Kennedy Space Center, United States - Sonesta International Hotels
Description
Job Description SummaryThe Payment Processes Analyst effectively manages a portfolio of credit card processor merchant accounts for a portfolio of 250+ managed hotels across the US and Canada, ensuring that the locations have seamless access to effectively collect funds onsite from customers in a simple and efficient fashion. This role reports directly the Manager, Global Payment Processes, and supports the organization in providing a robust selection of gifting, paying, and financing options; to securely process $2B+ in annual transaction volume, and to detect, prevent, and mitigate fraud.
Job Description
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competency.
Pay Range
$22.00 to $24.00 per hour. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: