- Understand all aspects of 8fig's Growth Plans
- Respond to customer debit/remittance related questions
- Assist with the education and facilitation of "Change Requests" for users
- Prepare weekly documentation related to recent failed debits and current status' of accounts
- Work closely with VP of CS to identify effective policies and where there are blockers, for Risk + Product
- Identify patterns within under-performing users and report back to VP CS + Risk
- Manage team culture while ensuring a positive welcoming work environment
- Take over more complicated tasks/user in an effort to retain users who want to terminate their contracts
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Update and maintain Sales database with relevant account details
- Bachelor's Degree + experience in Customer Success, Customer Support/Sales/Collections Retention, Account Receivable or Account Management or related field
- Experience with a client-facing role
- Proficiency with MS Office
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Strong empathy for customers and passion for revenue and growth
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Well-organized, with high attention to detail and ability to prioritize
- Experience with implementing customer solutions in a capacity is a plus
- Experience with and other CRM tools is a plus
- Competitive salary & benefits package
- Flexible vacation time (take a rest when you need it)
- Hybrid work model (based in Austin, TX)
- Learn from a local and international team of entrepreneurs who have led successful startups and have numerous lucrative exits under their belt
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Senior Collection Manager - Austin, United States - 8fig
Description
We're 8fig, a team on a mission to provide tailor-made growth capital for eCommerce sellers.Our online solution enables fast-growing online sellers to reach 5x revenue growth year over year, get access to unlimited capital to meet demand, and scale to 7 or 8-figures while keeping 100% equity in their business.
Backed by top-tier VCs, we have a modern approach to helping eCommerce sellers get the capital they need, when they need it, and with maximum agility.
We're looking for a Collections Manager who will serve as the primary contact for all customers with failed debits as well as those needing Plan changes.
Responsibilities:
What's in it for you:
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