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    Client Service Representative - Buffalo, United States - EBC HR & Payroll Solutions, Inc.

    EBC HR & Payroll Solutions, Inc.
    EBC HR & Payroll Solutions, Inc. Buffalo, United States

    3 weeks ago

    Default job background
    Description
    • Process payrolls, including but not limited to, wage adjustments, benefits, garnishments, child support and liens, tax withholding, direct deposit, special withholdings, leave of absence and termination.
    • Establish payroll schedule and coordinate with other departments to ensure a timely and accurate payroll for clients.
    • Resolve client problems to ensure accurate payroll reports and tax returns.
    • Prepare vouchers, invoices, checks, account statements, reports, and other records and reviews with clients for accuracy.
    • Contact clients to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations and employee deductions or adjustments.
    • Reconcile scheduling conflicts when holidays impact payroll.
    • Process multi-employer and multi-state payrolls including garnishments, benefits, and taxes according to federal and state wage and hour regulations. Provide quality client service to maintain a high rate of client retention.
    • Correspond with Internal Business Partners to resolve client concerns regarding federal, state, and local tax agency related problems.
    • Provide accurate, valid, and complete information by using the right processes, policies, and procedures.
    • Knowledge of CRM system to assist with management of clients.
    • Keep records of customer interactions, process customer accounts, and file documents through various company software.
    • Maintain knowledge of the payroll processing system and changes in wage and tax laws to advise clients.
    • Identify opportunities to upsell EBC products and services to existing clients.
    • Assist with other administrative tasks and projects as needed.
    Requirements

    Preferred Education / Experience:
    • Associate degree in business, Accounting, or Finance.
    • One year of experience in relevant area
    • A combination of education and experience equivalent to above.
    Preferred Knowledge / Ability:
    • Experience with payroll processing systems - Asure and UKG products preferred.
    • Exceptional customer service skills.
    • Knowledge of Federal, State, and Local tax and bank laws preferred.
    • Proven ability to work in a fast-paced, call-center environment preferred.
    • Strong organizational and interpersonal skills, and ability to maintain appropriate levels of confidentiality.
    • Ability to work with minimum supervision and be self-motivated.
    • Ability to organize and manage multiple priorities.
    • Ability to effectively communicate with internal business partners across the organization.
    • Demonstrated problem solving and analytical skills.
    • Strong attention to detail.
    • Excellent verbal/written communication skills and ability to build effective professional relationships.
    • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access) required.
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