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    Visitor Experience Associate - Philadelphia, United States - Philadelphia Visitor Center Corporation

    Philadelphia Visitor Center Corporation
    Philadelphia Visitor Center Corporation Philadelphia, United States

    2 weeks ago

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    Job Description

    Job Description

    Company Overview:
    The Philadelphia Visitor Center Corporation (The Corporation) is seeking a qualified individual to join our staff as a Visitor Experience Associate (VEA). We are looking for attentive, outgoing, energetic individuals with a background or interest in assisting visitors to Philadelphia from around the region, country, and the world.

    Job Summary:
    The Visitor Experience Associate is responsible for providing excellent customer service and information, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties. As a Visitor Experience Associate, you will actively engage with tourists and local visitors of all ages, greeting them in a positive, cheerful manner, answering questions about what to see and do, events, historical sites, and selling tickets to tours, museums, attractions and special exhibits.

    Day-to-Day, you will:

    • Greet visitors, respond to questions, encourage engagement and provide outstanding customer service
    • Provide visitors with accurate, up-to-date information about attractions, services, events and activities taking place in the region
    • Identify and fulfill customer needs, e.g. directions, daily itinerary, hotels, attractions, etc.
    • Make attraction, hotel, tour, restaurant reservations, etc., for customers as requested
    • Sell tickets to tours, attractions, museums, events and exhibits, and merchandise; introduce promotions and opportunities to customers
    • Operate cash registers, managing financial transactions, and balancing drawers
    • Work to resolve guest complaints/issues to ensure an above-satisfactory closure
    • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
    • Communicate with visitors via email, telephone and in-person
    • Perform other duties as requested

    You have a diverse background, which may include:

    • Excellent customer service, computer and clerical skills
    • Two (2) years of previous related experience, or combination of education/experience
    • Cash handling experience is a plus
    • Multilingual skills

    Other Position Requirements:

    • Candidates must have the ability to stand for long periods of time and lift up to 40 lbs.
    • Position may be required to operate machinery and handle heavy hardware as part of daily operating procedures
    • Availability to work a flexible schedule throughout the week, including weekends and U.S. Holidays. The Philadelphia Visitor Center Corporation manages multiple locations that operate up to 364 days-a-year (closed Christmas Day).

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